BBB Business Review

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This Business is not BBB accredited

CYMedia Group, LLC

Phone: (804) 237-8837 Fax: (804) 423-6815 10810 Trade Rd., Richmond, VA 23236


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Description

CyMedia is an online customer acquisition marketer for advertisers. The company connects vendors with consumers through multi-channel marketing including internet, print, radio, direct mail and DRTV. According to CyMedia, they offer a free rewards site which allows consumers to obtain popular gift cards, PlayStation and other game consoles, digital cameras, and free car payments. Some offers do require a small purchase, while others are free trials or applications that do not require a purchase and can be cancelled without obligation.

According to information in Bureau files, the company is now offering discounted gas cards to consumers who complete the requirements of the offer.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for CYMedia Group, LLC include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for CYMedia Group, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Complaint Information

Complaints concern difficulty in obtaining the free gift after completing the requirements of the offer.
 
The company has responded to complaints advising in most cases consumers failed to complete some portion of the requirements. The company has requested consumers provide proof of purchase in order to have verification they have participated in purchasing orders to qualify for the free gift.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CYMedia Group, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 22, 2006
Type of Entity

Corporation

Contact Information
Customer Contact: Mr. Customer Service
Business Category

Internet Services Marketing Programs & Services

Alternate Business Names
Americas Gas Relief Program Free Zone LLC FreeZone Rewards High Altitude Marketing IPod Deal Media Zone The iPod Deal Xbox Free Zone
Additional Information

The BBB has requested basic information from this company. The BBB has not received a response. Without this information, the BBB may not have current information concerning such things as the company's management or its nature of business.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.