BBB Business Review

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Description

This company offers Consumer Specialty Insurance and Assistance Services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Allianz Global Assistance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Allianz Global Assistance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 454 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

454 complaints closed with BBB in last 3 years | 116 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 62
Billing/Collection Issues 17
Delivery Issues 8
Guarantee/Warranty Issues 34
Problems with Product/Service 333
Total Closed Complaints 454

Customer Reviews Summary Read customer reviews

30 Customer Reviews on Allianz Global Assistance
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 28
Total Customer Reviews 30

Additional Information

BBB file opened: December 12, 1990 Business started: 01/01/1983 Business incorporated 04/20/1990 in
Type of Entity

Corporation

Business Management
Mr. Mike Nelson, President & CEO Mr. Keith J. Redden-McAllister, Senior Regulatory Compliance Analyst
Contact Information
Principal: Amber Thomas
Business Category

Insurance Companies Insurance Services Insurance Agencies and Brokerages (NAICS: 524210)

Alternate Business Names
Access America Access America Access America Svc Corp AGA Service Company Enhancement Services Household Protection Plus Jefferson Insurance Company Mondial Assistance Trip Assist Visa Enhancement Services World Access Service Corp. World Access Service Corporation
Industry Tips
Buying Insurance

Customer Review Rating plus BBB Rating Summary

Allianz Global Assistance has received 4.43 out of 5 stars based on 30 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.