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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bon Secours St. Mary's Hospital of Richmond, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Bon Secours St. Mary's Hospital of Richmond, Inc include:

  • 8 complaint(s) filed against business

Factors that raised the rating for Bon Secours St. Mary's Hospital of Richmond, Inc include:

  • Length of time business has been operating
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 6
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bon Secours St. Mary's Hospital of Richmond, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 01, 1966 Business started: 08/01/1966
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Virginia Department of Health
109 Governor Street, Richmond VA 23219
http://www.vdh.state.va.us
Phone Number: 804-864-7001

Type of Entity

Corporation

Business Management
Ms. Jody Challen, Admin. Director Mkting &PR Mr. Christopher Carney, President Mr. Michael K. Kerner, Administrator Mr. Greg Spruill, Controller
Contact Information
Principal: Ms. Jody Challen, Admin. Director Mkting &PR
Related Businesses
Summerhill at Stony Point Retirement Condominiums Richmond Community Hospital Bon Secours St. Francis Imaging Center Bon Secours Memorial Regional Medical Center, Inc Bon Secours St Francis Medical Center, Inc.
Business Category

Hospitals

Alternate Business Names
Bon Secours Developmental & Special Needs Pediatrics Bon Secours Neurology & Neurosurgery Clinics at St. Mary's Bon Secours Neurology Clinic at St. Mary's Bon Secours Parham Road Family Medicine Bon Secours Sports Medicine & Primary Care
Additional Information

This organization is a "foundation" and as such is not required to meet the the BBB Standards for Charity Accountability.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.