BBB Business Review
BBB Accredited Business since
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Online business that offers furniture, home accessories, audio/video equipment, electronics and other products. The company ships to locations throughout the United States and Canada.
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A BBB Accredited Business since
BBB has determined that Home Cinema Center, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Home Cinema Center, LLC. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 55 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||39|
|Total Closed Complaints||55|
Additional Complaint Information
BBB has received a pattern of customer complaints alleging service issues. Complaints allege consumers receive furniture damaged upon delivery.
The company notified BBB that the complaints received in our office are less than .01% of the company's customer base. The company has policies in place and customers have access to the policies with every notification received by their company. The company stated with each delivery, customers are given ample time to look over all merchandise and sign it. Damages generally occur when they move to a new residence with the furniture or move the furniture thru their house or building several days/weeks/ or months later. We do not cover claims of this kind and this describes nearly all of the complaints received by the BBB office. Going forward we will continue to broadcast policies we already have in place so every customer is aware.
The company has followed up with the BBB to issue the following modified information on their website:
Several changes have been made to this section of the site regarding policy procedures: http://www.homecinemacenter.com/help_answer.asp?ID=21#137#137
If the package should appear to be significantly damaged, accept the delivery and call us immediately so we can give you further instructions and expedite delivery of a replacement product. (All damaged product claims must be placed with in 48 hours of receiving the product Home Cinema Center will not be responsible for damaged product after the 48 hour window. If not reported within this amount of time we may not be able to assist you with the problem. You will be asked to provide photo's of the damaged items and to hold on to items until claim has been completed. We will do our best to assist you and expedite your replacement product but must be notified immediately to be able to do this.). Once you have sent in all required information, please allow up to 5 business days for a response from our service department.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Marc Burnetter, President Mrs. Anna Kozlowska, Vice President of Customer Service
Home Theater Internet Shopping Furniture - Retail
Products & Services
Home Cinema Center, LLC. sells the following brand(s): Acme, Coaster, Crownmark, Homey Design, Hooker, Panasonic, Parker House, Samsung, Sony
Method(s) of PaymentMastercard, Visa, Discover, American Express, Paypal, Google Checkout, Money Order, Cashiers Check
Refund and Exchange PolicyIs the item you received not what you expected? Did it not fit as well
as you hoped in your space or match your décor? Whatever the reason, you
won't be stuck with an item you cannot use or that you do not want. We
are proud to offer one of the best return policies in the online
business. You may return your purchase for any reason within 7 days of
receipt for an exchange or a refund of the purchase price excluding our
shipping and handling costs. Some of our products are offered with free
shipping, so please be aware that if you return one of these products
our actual outbound shipping costs will be deducted from your return
refund. In addition most of our items carry a 20% restocking fee which will
be deducted from your refund should you wish to make a return. Please
keep in mind that once an order has shipped, it cannot be canceled. If
you refuse an order, it will then fall under our standard return policy,
where round trip shipping costs will be deducted from your refund.