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BBB Business Review

BBB Accredited Business since 3/1/2010

Home Cinema Center, LLC.

Additional Locations

Phone: (877) 327-0056 14800 Hull Street Rd, Chesterfield, VA 23832 http://www.homecinemacenter.com/ View Additional Web Addresses

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Description

Online business that offers furniture, home accessories, audio/video equipment, electronics and other products. The company ships to locations throughout the United States and Canada.

BBB Accreditation

A BBB Accredited Business since 3/1/2010

BBB has determined that Home Cinema Center, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Home Cinema Center, LLC. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 49 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

49 complaints closed with BBB in last 3 years | 29 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 9
Guarantee/Warranty Issues 5
Problems with Product/Service 34
Total Closed Complaints 49

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Home Cinema Center, LLC.
See Trends in Complaints on Home Cinema Center, LLC.

Additional Information

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BBB file opened: May 21, 2009 Business started: 01/01/2004 Business incorporated: 01/29/2007 in VA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Marc Burnetter, President Mrs. Anna Kozlowska, Vice President of Customer Service
Contact Information
Principal: Mr. Marc Burnetter, President Principal: Mrs. Anna Kozlowska, Vice President of Customer Service
Business Category

HOME THEATER INTERNET SHOPPING SERVICES Furniture - Retail

Products & Services

Home Cinema Center, LLC. sells the following brand(s): Acme, Coaster, Crownmark, Homey Design, Hooker, Panasonic, Parker House, Samsung, Sony

Method(s) of Payment
Mastercard, Visa, Discover, American Express, Paypal, Google Checkout, Money Order, Cashiers Check
Refund and Exchange Policy
Is the item you received not what you expected? Did it not fit as well
as you hoped in your space or match your décor? Whatever the reason, you
won't be stuck with an item you cannot use or that you do not want. We
are proud to offer one of the best return policies in the online
business. You may return your purchase for any reason within 7 days of
receipt for an exchange or a refund of the purchase price excluding our
shipping and handling costs. Some of our products are offered with free
shipping, so please be aware that if you return one of these products
our actual outbound shipping costs will be deducted from your return
refund. In addition most of our items carry a 20% restocking fee which will
be deducted from your refund should you wish to make a return. Please
keep in mind that once an order has shipped, it cannot be canceled. If
you refuse an order, it will then fall under our standard return policy,
where round trip shipping costs will be deducted from your refund.
Service Area
USA & Canada
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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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