BBB Business Review
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BBB Accredited Business since
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Online business that offers furniture, home accessories, audio/video equipment, electronics and other products. The company ships to locations throughout the United States and Canada.
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A BBB Accredited Business since
BBB has determined that Home Cinema Center, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Home Cinema Center, LLC. include:
- 46 complaints filed against business
Factors that raised the rating for Home Cinema Center, LLC. include:
- Length of time business has been operating.
- Response to 46 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||32|
|Total Closed Complaints||46|
Additional Complaint Information
BBB has received a pattern of customer complaints alleging service issues. Complaints allege consumers receive furniture damaged upon delivery.
The company has provided BBB with the following information:
Several changes have been made to this section of the site regarding policy procedures: http://www.homecinemacenter.com/help_answer.asp?ID=21#137#137.
On July 7, 2014 BBB reached out to the business to notify them that the pattern regarding furniture arriving damaged upon arrival has not been eliminated. In addition, BBB files indicate that this business has a pattern of complaints concerning issues with a delay in shipment and concerns with rude customer service.
The business provided the following comments:
1. We are using a call center and automated phone system.
2. We are working with manufacturers and carriers to improve inspections and packing standards.
3. We have a new tracking system which provide updates to shipments every couple hours. Customers must log in to the company website to receive updated tracking information.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Marc Burnetter, President Mrs. Anna Kozlowska, Vice President of Customer Service
Home Theater Internet Shopping Furniture - Retail
Products & Services
Home Cinema Center, LLC. sells the following brand(s): Acme, Coaster, Crownmark, Homey Design, Hooker, Panasonic, Parker House, Samsung, Sony