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BBB Business Review

BBB Accredited Business since 12/1/2009

Automatic Climate, Inc.

Phone: (804) 276-5127 Fax: (804) 249-2349 5420 Distributor Drive, Richmond, VA 23225 marketing@automaticclimate.com View Additional Email Addresses http://www.automaticclimate.com

Description

We provide preventive maintenance services and offer you cost-saving plans that work to prevent big problems before they happen. We know that it’s never a convenient time for your HVAC system to break down, and that’s why we offer a 24/7 emergency services telephone number. You can quickly get in touch with an experienced, NATE certified technician who is able to diagnose the issue and get your heating and air conditioning unit back up and running. It’s all a part of our dedication to your family’s comfort.

In addition to HVAC maintenance, we also provide heating and air conditioning repair and complete system replacement. We keep a variety of parts in stock to provide you with the fastest service and repairs possible.

BBB Accreditation

A BBB Accredited Business since 12/1/2009

BBB has determined that Automatic Climate, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Automatic Climate, Inc. include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Definitions | BBB Complaint Process | File a Complaint against Automatic Climate, Inc.

Additional Information

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BBB file opened: February 20, 2001 Business started: 01/01/1983 in VA Business incorporated: 05/04/2009 in VA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board for Contractors
9960 Mayland Drive, Suite 400, Richmond VA 23230
http://www.dpor.virginia.gov
Phone Number: (804) 367-8511
Fax Number: 804-527-4401
contractor@dpor.virginia.gov

Type of Entity

Corporation

Business Management
Mr. Alan R. Purser, Vice President
Contact Information
Complaint Contact: Mr. Alan R. Purser, Vice President
Business Category

HEATING AND AIR CONDITIONING

Products & Services

Automatic Climate, Inc. sells the following brand(s): All makes and models

Automatic Climate, Inc. offers the following product(s): We have an extensive inventory of HVAC products on hand

Method(s) of Payment
Visa, MasterCard, American Express, Discover, Check, Cash, Online payments.
Refund and Exchange Policy
100% Customer Satisfaction Guarantee

Automatic Climate offers a One year Guarantee on anything we repair.

It's very rare that we need to come back and fix a problem. But, if any part we repair doesn't work or breaks, we'll come back and replace the part free of charge for one year.

That's our promise to you.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

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