This Business is not BBB accredited
Done Right Plumbing, Heating, Air LLC
Phone: (804) 224-1529 333 Wakefield Dr, Colonial Bch, VA 22443 ! There is an alert on Done Right Plumbing, Heating, Air LLC !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Done Right Plumbing, Heating, Air LLC include:
- 12 complaint(s) filed against business
- Failure to respond to 2 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Done Right Plumbing, Heating, Air LLC include:
- Length of time business has been operating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||12|
Additional Complaint Information
BBB files indicate that a pattern of complaints exists concerning service and/or repairs issues. Consumers allege the company is hired for services including heating and air conditioning repairs. Consumer complaints allege there is a failure to diagnose the repair issue properly, leading to unnecessary repairs. Additionally, consumers indicate after repairs are made, systems continue to not work properly. Consumer complaints allege the company has missed appointments, failed to refund customers and failed to return phone calls, and fail to provide the contracted services paid for.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Heating & Air Conditioning Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview