BBB Business Review

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BBB Accredited Business since

Complete Heating & Cooling

Phone: (540) 370-4178 Fax: (540) 370-4179 41-B Clarion Dr, Fredericksbrg, VA 22405 View Additional Email Addresses http://www.completemc.com View Additional Web Addresses



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Description

HEATING & COOLING SYSTEM REPAIR, REPLACEMENT, AND MAINTENANCE.
COMPLETE COMFORT MAINTENANCE PLANS.
HEATING & COLLING BUILDING LOAD CALCULATIONS.
HOT WATER HEATER REPAIR & REPLACEMENT, CONVENTIONAL AND TANKLESS.
DUCTWORK, TESTING, SEALING & MODIFICATIONS.
DUCTLESS HEATING & COOLING SYSTEM SALES, SERVICE, and REPAIR.
INDOOR AIR QUALITY CONTROL, REPAIR, MAINTENANCE, AND INSTALLATION.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Complete Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Complete Heating & Cooling include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Complete Heating & Cooling
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 31, 2008 Business started: 08/01/2001 in VA Business incorporated 08/27/2001 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board for Contractors
9960 Mayland Drive, Suite 400, Richmond VA 23230
http://www.dpor.virginia.gov
Phone Number: 804-367-8511
Fax Number: 804-527-4401
contractor@dpor.virginia.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Edward W Humbert Sr., President
Contact Information
Principal: Mr. Edward W Humbert Sr., President
Business Category

Heating & Air Conditioning Mechanical Contractors Water Heaters - Repairing Refrigerators & Freezers - Service & Repair Duct Cleaning Heating Equipment & Systems Cleaning & Repair Restaurant Equipment - Repair & Service Carbon Monoxide Detecting Furnace Sales & Service Air conditioning & Heating Contractors - Residential Water Heater - Tankless Air Quality Service Leak Detection Furnace Cleaning Air Duct Repair Heating Contractors Air Conditioning Contractors & Systems Heat Pumps Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Complete Heating & Cooling sells the following brand(s): ALL BRANDS, AMANA, CARRIER, GOODMAN, LENNOX, MITSUBISHI, RHEEM, RUUD, TRANE, YORK

Complete Heating & Cooling offers the following product(s): AIR-CONDITIONING, ALL BRANDS, AMANA, CARRIER, COMPLETE CARE COMFORT PLANS, DUCTLESS HEATPUMP SYSTEMS, ENERGY RECOVERY VENTILATORS, FURNACES, GOODMAN, HEAT PUMPS, LENNOX, MITSUBISHI, PROGRAMMABLE THERMOSTATS, RHEEM, RUUD, SURGE PROTECTION DEVICES, TRANE, WHOLE HOUSE HUMIDIFICATION, WHOLE HOUSE UV GERMICIDAL SYSTEMS, WHOLEHOUSE AIR PURIFICATION, YORK

Hours of Operation
M: 7:30 AM - 5:00 PM
T: 7:30 AM - 5:00 PM
W: 7:30 AM - 5:00 PM
Th: 7:30 AM - 5:00 PM
F: 7:30 AM - 5:00 PM
S: 8:00 AM - 12:00 PM
Su: Closed
24 Hour Service Hotline 540-370-4178
Method(s) of Payment
WE ACCEPT MOST MAJOR CREDIT CARDS & DEBIT CARDS.

OUR FINANCING APPLICATION PROCESS IS QUICK AND FRIENDLY.

MONTHLY RE-ACCURRING CREDIT CARD BILLING IS AVAILABLE TO ACCOMODATE YOUR BUDGET.
Refund and Exchange Policy
REPAIR WARRANTY, 30 days.

INSTALLATION WARRANTY, UP TO LIFETIME UNIT REPLACEMENT ON PREMIUM SYSTEMS.

"COMPLETE CARE COMFORT AGREEMENT" CUSTOMERS RECIEVE A 100% SATISFACTION GARUANTEE OR YOUR MONEY BACK, ON NEW HEATING & COOING SYSTEM.
15% DISCOUNT ON ALL REPAIRS
PRIORITY SAME DAY SERVICE
SAVE AT LEAST THE COST OF THE TUNE-UP ON YOUR ENERGY BILL FOR THAT SEASON, OR WE'LL REFUND THE DIFFERENCE
EXTEND EQUIPMENT LIFE
FEWER REPAIRS
IMPROVED CAPACITY
INFLATION PROTECTION
AGREEMENT IS TRANSFERABLE
24-HR. EMERGENCY SERVICE
WE CALL YOU TO SCHEDULE 

OUR GOAL IS YOUR COMPLETE SATISFACTION...
Alternate Business Names
Complete Mechanical Contracting, LLC

Customer Review Rating plus BBB Rating Summary

Complete Heating & Cooling has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.