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BBB Business Review

This Business is not BBB accredited

The Monogrammed Martini

Phone: (804) 601-2535 View Additional Phone Numbers 825 Grove Rd Ste 10, Midlothian, VA 23114 http://www.themonogrammedmartini.com

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BBB Accreditation

On 5/16/2012 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for The Monogrammed Martini include:

  • Length of time business has been operating
  • 7 complaints filed against business
  • 1 complaint filed against business that was not resolved
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Factors that raised the rating for The Monogrammed Martini include:

  • Response to 7 complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

7 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 7

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against The Monogrammed Martini
See Trends in Complaints on The Monogrammed Martini

Additional Information

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BBB file opened: October 14, 2011 Business started: 04/01/2010 in VA Business incorporated: 05/04/2010 in VA
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kim Michaux, Owner
Contact Information
Principal: Ms. Kim Michaux, Owner
Business Category

GIFT SHOPS

Hours of Operation
Monday-Friday 8am-4pm
Alternate Business Names
JK Boutiques, LLC
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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