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          Gold's Gym has 1 locations, listed below.

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            • Gold's Gym

              1823 Southpark Blvd Colonial Hgts, VA 23834-3607

            Business ProfileGold's Gym

            Fitness Center

            Contact Information

            1823 Southpark Blvd

            Colonial Hgts, VA 23834-3607

            Visit Website
            (804) 526-4653

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
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            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            1823 Southpark Blvd, Colonial Hgts, VA 23834-3607
            BBB File Opened:
            12/11/2012
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Ms. Jamie Tignor, Administrative Assistant
            Contact Information

            Principal

            • Ms. Jamie Tignor, Administrative Assistant

            Customer Contact

            • Ms. Jamie Tignor, Administrative Assistant
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need to get in shape? BBB has tips for joining a gym

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/09/2022

            Complaint Type:
            Order Issues
            Status:
            Resolved
            I moved to Manassa VA and went to the golds gym in that area. I requested they transfer my membership to their location. They called the golds gym in Colonial Heights. The Colonial Heights golds gym told Manassas golds gym they would not transfer my account and I could not close my account unless I came in person or mailed a certified letter. The following Friday I drove to Colonial Heights to close my account. I was told they couldn’t close my account because the person who closes accounts had already left for the day. I asked to speak to a manager and was told there was no manager working but they would be in the following day. I came the following day with a hand written letter a copy of my ID and my phone number and attempted to give it to the manager so that she could close my account. She refused to take any of my information and said she’s not in charge of closing accounts and that person won’t be in until Monday. I asked would she be working on Monday. She stated yes her hours are the same as the person who closes the accounts. I asked why she couldn’t hand my information to the person who closes the accounts and she stated because it might get lost. Neither of the Golds Gym are privately owned so they didn’t honor the contract that states you can transfer your account if needed. Also I find it ridiculous that you can have someone come in person to close their account and deny them services.
            Read More
            Read 8 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nick K

            11/04/2023

            Needed a gym for 2 months total. Was told at front desk when I signed up that my best option was to pay higher monthly fee. Was billed an ANNUAL fee 45 days into my membership. No problem I told the front desk I understand, but now that I moved I am calling in to cancel. “You must come in person or send a certified letter” was her response. Then why did front desk say that it was okay for me to cancel once I moved? Now I will spend more of my money to get certified mail to their gym and cancel that way. The gym itself is FILTHY!!! Bathrooms smelled of a outhouse every time I was there. No scales in the entire gym. How do you track progress with no scales? Weights are all mismatched (some rubber coated plates were damaged) and most of the bars need replacement/oil (except the bars in the powerlifting section) deadlift platforms needed replaced probably 5 years ago. It’s not safe to use as they flooring is uneven. ALOT of the machines need some repairs. Bicep curl machine where you add free weights is practically unusable and not safe (rubbing). Floors in dumbbell area is not ideal either. The one cable machine is not in the best shape either. In conclusion, if Arnold walked in here I reckon he would not be impressed. From staff training during membership signups to equipment maintenance, all the way to cleanliness….this place needs an overhaul. Hopefully owner will read this and take action. Colonial Heights needs a good gym to throw around heavy weight and this is the best we got?! Disappointing… Compare this to Midlothian golds…night and day difference

            Gold's Gym Response

            11/14/2023

            This is in reference to BBB case   # *****
            I spoke with *********************** regarding his account with Gold's Gym Colonial Heights. He requested for his account to be cancelled and I was able to help him and cancel his membership. ************* was very appreciative that I reached out to him and for hearing out his review.  Also,************** is very happy and satisfied without any further complaints.

            Thank you!
            ******************************* - General Manager Colonial Heights

            Read 1 More Customer Review

            Local BBB

            BBB Serving Central Virginia

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