BBB Business Review

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BBB Accredited Business since

Servpro of Chesterfield, Tri-Cities, Richmond & Henrico

Additional Locations

Phone: (804) 378-2323 View Additional Phone Numbers 12001 Deerhill Rd, Midlothian, VA 23112 View Additional Email Addresses http://www.ServproOfChesterfield.com View Additional Web Addresses


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Description

SERVPRO of Chesterfield Professionals provide fire and water damage restoration services. We are available 24 hours/7 days a week and are ready to restore damage to your home or commercial structure caused by:Water Damage Fire Damage Disaster, storm and flood damage Mold Damage.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Servpro of Chesterfield, Tri-Cities, Richmond & Henrico meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Servpro of Chesterfield, Tri-Cities, Richmond & Henrico include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Servpro of Chesterfield, Tri-Cities, Richmond & Henrico
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 28, 1987 Business started: 01/02/1982 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board for Contractors
9960 Mayland Drive, Suite 400, Richmond VA 23230
http://www.dpor.virginia.gov
Phone Number: 804-367-8511
Fax Number: 804-527-4401
contractor@dpor.virginia.gov

Type of Entity

Corporation

Business Management
Mr. Andrew Bahen, Owner
Contact Information
Principal: Mr. Andrew Bahen, Owner
Business Category

Fire & Water Damage Restoration Mold & Mildew Inspection/Removal/Remediation Air Duct Cleaning Water Damage Restoration Upholstery & Carpet Cleaning Fire & Flood Emergency Service Fire & Smoke & Water Clean Up Air Duct Repair Insurance - Fire & Flood Specialists Residential Remodelers (NAICS: 236118)

Hours of Operation
24/7
Method(s) of Payment
Check or file claim to your insurance company.
Alternate Business Names
Bahen, Inc. SERVPRO of Chesterfield SERVPRO of Henrico SERVPRO of Richmond Servpro of Tri-Cities, Plus
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.