Industry Tips
Choosing a Health Club
If one of your new year's resolutions is to get more exercise, you may be considering joining a health club. The benefits of regular exercise are well-proven, but choosing a quality health club requires caution. The following guidelines can help.
1. Shop around. Ask friends, coworkers, and your physician for recommendations. Call several clubs to find ones that match your interests and budget. Check with the Better Business Bureau for reliability reports on clubs you are considering.
2. Visit the club at the time of day you will use it. Talk to members and staff and determine the following:
(a) Are the hours and location convenient?
(b) Does the club have facilities and services that suit your needs?
(c) Are the equipment, exercise areas, and locker rooms clean and well-maintained?
(d) Is the facility overcrowded at the time that you would use the club?
(e) Is the atmosphere friendly?
(f) What are the qualifications of the staff? Do they have appropriate education and training? Do they take an interest in and assist with individual goals and progress?
3. Carefully consider the contract. Ask to take a copy home to read thoroughly before signing. Take your time in reading the contract before you sign it. Stay away from clubs that pressure you to sign on the spot.
(a) Does the contract list all services and facilities? All oral promises should be written down.
(b) What is total cost and payment schedule, including enrollment fees and finance charges?
(c) Do some services cost extra?
(d) How long is a membership term? Does the contract allow for a tryout period? Will the trial fee be applicable to longer-term membership?
(e) What are your cancellation and refund rights if you move, become disabled, or the club closes?
(f) Does a three-day cancellation policy apply if you change your mind shortly after signing up?
Beware if the club asks for your credit card number or deposit check before you have signed the contract.
4. Make sure the club has met state bonding and licensing requirements. Check with the State Office of Consumer Affairs, Regulatory Programs Unit. Their number is 804-786-1343.
