skip entire header and global navigation

BBB Business Review

This Business is not BBB accredited

Verdantly LLC

Phone: (804) 420-2776 Fax: (888) 391-5272 7109 Staples Mill Rd., #235, Richmond, VA 23228 View Additional Email Addresses http://verdantly.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Living a greener, socially-responsible life does not require huge changes in lifestyle. If we each make even the smallest changes in our habits, we can make big differences over the long term and save money in the process. Verdantly was established in 2010 to make it all a little easier. 

Verdantly provides home, office and mobility products designed with the environment in mind. We are focused on small ideas for energy conservation, sustainability and saving money… smarter products for the environment and your wallet. 

Why Verdantly? 
Our goal is to become an indispensable resource to you: a single destination for the best ideas, research and products to support your greener lifestyle. We will back this up with knowledgeable and customer-focused service. 

We appreciate the opportunity to help… Give us a try!

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Verdantly LLC include:

  • Length of time business has been operating

Factors that raised the rating for Verdantly LLC include:

  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Definitions | BBB Complaint Process | File a Complaint against Verdantly LLC

Additional Information

top
BBB file opened: August 31, 2011 Business started: 10/01/2010 in VA Business incorporated: 10/06/2010 in VA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Corby Hicks, Owner
Contact Information
Principal: Mr. Corby Hicks, Owner
Business Category

Energy Conservation Products & Services Solar Energy Equipment & Systems Dealers Solar Energy Products - Retail Organic/Green Products

Products & Services

Verdantly LLC sells the following brand(s): Better Life, Goal Zero, Voltaic Systems

Method(s) of Payment
Visa, Mastercard, American Express, Discover
Refund and Exchange Policy
Returns or Exchanges by USPS/UPS: All products must be returned in NEW and UNUSED condition, in original manufacturer boxes and with a copy of your original Packing Slip and the completed Return Form to ensure full credit. 
1. Complete the Return and Exchange form that can be downloaded on our website.
2. Pack the item(s) securely in the original packaging. 
3. All return shipping charges must be prepaid. We do not accept COD deliveries. Refused packages may be subject to handling fees up to 15%. 
4. For your protection, we recommend that you use UPS or Insured Parcel Post with tracking for your return. Ship the return package to: 

Verdantly LLC 
ATTN: Returns and Exchanges 
7109 Staples Mill Road #235 
Richmond, VA 23228

5. Keep a copy of the Return Tracking Number until your order payment has been credited to your account. 
6. You may expect a refund in the same form of payment used for purchase within seven (7) business days of receipt of your returned order. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. 

Damaged or Defective Items 
If you receive a damaged or defective item, contact Customer Service within thirty (30) days of delivery at 804-420-2776. Please be prepared to provide the order number and item number from your original confirmation e-mail. Your e-mail address and phone number will also be required. We will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges. 

If there is extensive damage to the packaging, contact Customer Service immediately at 804-420-2776. Please have your order number available when you call.

Oversized Items 
Shipping charges on returned oversized items are covered only if the item arrives at the designated shipping address defective or damaged. (Please note that, if the return is for reasons other than defect or damage, shipping charges can be expensive for oversized items.) 

Follow these steps to return the oversized item(s): 
• The item(s) must be unassembled and packaged securely. If possible, please package item(s) in original packaging.
• Enclose original packing list with the return item(s).
• Contact Customer Service to receive instructions on arranging for a shipping company to pick-up your item(s). Please have your order number available when you call. 
• You must be present at the time of pick-up and the item(s) must be at the door for pick-up. 
• You can expect a refund in the same form of payment originally used for purchase upon receipt of the return(s). You will be refunded the shipping cost if the return is a result of a manufacturer defect or our error.

PLEASE CALL US AT 804.420.2776 IF YOU HAVE ADDITIONAL QUESTIONS. 
X
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Web Addresses

X

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations