Business ProfileforCall Federal Credit Union

Reconciled checking and savings account balance with Call Federal to $0 in mid March 2022 (over a year ago) in person at branch location along with a friend who witnessed everything to close all associated accounts since I moved to a new bank. Was informed by the branch manager would need to wait a few days for the payment to reconcile the account to process and to allow for the request to close credit card form to go through. Was then informed days later back in 2022 even though the annual fee was just assessed, I was required to pay it, even though most banks refund an annual fee if within 45 days of account closure from assessment. Received printed confirmation of credit card account closure at branch location in March 2022.As of late March 2023 (present day) I am receiving statements from Call Federal with a new annual fee of $30 for 2023-2024 despite all accounts were closed in person over a year ago. I immediately reached out to Call Federal who assured me they took care of it and is no longer an issue. They went ahead and said they closed the account but my ********************** reports confirms the annual fee is still on the account and is now late. In addition to this new annual fee of $30 for 2023-2024 on the closed account there are now late fees for not paying the new annual "on time" for the account which was supposed to have been closed for a year now.I am requesting the (2) annual fees (1) for 2022-2023 ($30) and (1) for 2023-2024 ($30) and the recent late charges ($30) for not paying the new annual fee for the next year to be refunded to the account (total of $90 refunded) and ensure the account IS CLOSED like it was supposed to be in March 2022 as I have printed verification the branch manager handed me at the time of request of closing. I am also seeking a correction to my credit report for what appears to be a clerical error on Call Federal's end for not properly closing the account in 2022.