BBB Business Review
BBB Accredited Business since
Phone: (800) 955-7070 Fax: (888) 259-3021 15000 Capital One Dr, Richmond, VA 23238 ! There is an alert on Capital One Financial Corporation !
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Capital One Financial Corporation is a credit card issuing company. The firm issues secured and unsecured credit cards and is a direct marketer of consumer lending products.
A BBB Accredited Business since
BBB has determined that Capital One Financial Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Capital One Financial Corporation include:
- Government action(s) against business
Factors that raised the rating for Capital One Financial Corporation include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7119 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4240|
|Total Closed Complaints||7119|
Additional Complaint Information
On May 1, 2012, Capital One acquired HSBC’s domestic credit card portfolio. This includes accounts from Orchard Bank, Household Bank, Direct Merchants and several other retail brands. For more information or if you have questions, visit the Capital One web site at www.capitalone.com
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||15|
Type of Entity
Business ManagementMr. Pat Jernigan Mr. Richard Fairbank, C.E.O. Mr. Tim Nelson, Extended Operations Manager
Credit Cards & Plans Mortgage Lender Banks