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BBB Accredited Business sinceFind a Location
Phone: (800) 955-7070 Fax: (888) 259-3021 15000 Capital One Dr, Richmond, VA 23238
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Capital One Financial Corporation is a credit card issuing company. The firm issues secured and unsecured credit cards and is a direct marketer of consumer lending products.
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A BBB Accredited Business since
BBB has determined that Capital One Financial Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Capital One Financial Corporation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5014 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2753|
|Total Closed Complaints||5014|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||32|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
National Mortgage Licensing System
Type of Entity
Business ManagementMr. Tim Nelson, Extended Operations Manager
Credit Cards & Plans Mortgage Lender Banks
Alternate Business NamesCapital One Capital One Auto Finance Capital One Bank CAPITAL ONE BANK (CAPSTONE) Capital One Credit Card Capital One Direct Bank Capital One HealthCare Finance Capital One Home Loans Capital One Services, Inc. Capital One Small Business Direct Authority Bankcard GM Credit Card ING Direct ING Sharebuilder Sony Card Sony Card Product
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview