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This business is not BBB accredited.

Velocity Micro

Phone: (804) 419-0900 Fax: (804) 616-4136 500 Southlake Blvd, N Chesterfld, VA 23236 http://www.velocitymicro.com ! There is an alert on Velocity Micro !


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Description

This company is a custom builder of computers specializing in gaming, CAD and other high performance systems.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Velocity Micro include:

  • Failure to respond to 1 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 7
Total Closed Complaints 8

Additional Complaint Information

The BBB has received a pattern of customer complaints alleging customer service issues. Complaints allege consumer’s calls and emails go unanswered.

On Monday, January 28, 2013, the company responding with the following:

We have been battling a huge insurgence of goods that were improperly sold in the US by unauthorized liquidators in late 2011 that customers believe have a warranty. We've increased staff (nearly double) to try to handle this volume, updated our call center software and equipment to better handle the unexpected traffic, and we are doing our best to try to help customers that have purchased our products through improper channels. Regretfully, this has also impacted some legitimate customers that have had some trouble getting through our system and caused some frustration. We continue to be committed to getting the service levels back to normal immediately.

The Better Business Bureau reached out to the business on for an update on December 13, 2013 regarding the concerns mentioned above.

We received the following updating information:

Velocity Micro licensed their brand to another company, FoxConn, to sell android tablets. The manufacturer opened a Virginia company called “Velocity Micro Electronics” for the purpose of selling these tablets, which has long closed. FoxConn hired this company to also handle the phone support. The company was to be paid per unit shipped. Ultimately, the business relationship between Velocity Micro, Inc. and FoxConn was breached. FoxConn distributed 250,000 tablets into the market and left. This company had no liability for the products because the contract was breached. The last tablets referencing a 1 year warranty with Velocity Micro Electronics were shipped in June of 2012. The company has had no choice but to change from phone center support to email only support now, since the tablets were shipped nearly 18 months ago and any warranty period would be over. In addition, no authorized retailer sold any tablets since that time, and the only place to find them now is from companies that bought them on liquidation and without warranty from us. At this time, the company does not have any replacement units to assist consumers. 
 

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Velocity Micro
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 5

Additional Information

BBB file opened: November 21, 2002 Business started: 11/01/1991 in VA Business started locally: 11/01/1991 Business incorporated 01/07/1998 in VA
Type of Entity

Corporation

Business Management
Mr. Randall Copeland, President / CEO Mr. Josh Covington, Complaint Handler
Contact Information
Principal: Mr. Randall Copeland, President / CEO
Customer Contact: Mr. Josh Covington, Complaint Handler
Business Category

Computers - Sys Designers & Consult Computers - Dealers Computers Hardware, Software & Services Computer Systems Design Services (NAICS: 541512)

Products & Services

Velocity Micro sells the following brand(s): Cruz, Velocity Micro

Alternate Business Names
Old Micro, Inc.

Customer Review Rating plus BBB Rating Summary

Velocity Micro has received 3.17 out of 5 stars based on 5 Customer Reviews and a BBB Rating of C.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.