BBB Business Review
This Business is not BBB accredited
Phone: (804) 897-6166 Fax: (804) 897-4777 835 Grove Rd, Midlothian, VA 23114 ! There is an alert on Velocity Micro !
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This company is a custom builder of computers specializing in gaming, CAD and other high performance systems and Android tablets.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Velocity Micro include:
- 77 complaints filed against business
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for Velocity Micro include:
- Length of time business has been operating.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||63|
|Total Closed Complaints||77|
Additional Complaint Information
The BBB has received a pattern of customer complaints alleging customer service issues. Complaints allege consumer’s calls and emails go unanswered.
On Monday, January 28, 2013, the company responding with the following:
We have been battling a huge insurgence of goods that were improperly sold in the US by unauthorized liquidators in late 2011 that customers believe have a warranty. We've increased staff (nearly double) to try to handle this volume, updated our call center software and equipment to better handle the unexpected traffic, and we are doing our best to try to help customers that have purchased our products through improper channels. Regretfully, this has also impacted some legitimate customers that have had some trouble getting through our system and caused some frustration. We continue to be committed to getting the service levels back to normal immediately.
The Better Business Bureau reached out to the business on for an update on December 13, 2013 regarding the concerns mentioned above.
We received the following updating information:
Velocity Micro licensed their brand to another company, FoxConn, to sell android tablets. The manufacturer opened a Virginia company called “Velocity Micro Electronics” for the purpose of selling these tablets, which has long closed. FoxConn hired this company to also handle the phone support. The company was to be paid per unit shipped. Ultimately, the business relationship between Velocity Micro, Inc. and FoxConn was breached. FoxConn distributed 250,000 tablets into the market and left. This company had no liability for the products because the contract was breached. The last tablets referencing a 1 year warranty with Velocity Micro Electronics were shipped in June of 2012. The company has had no choice but to change from phone center support to email only support now, since the tablets were shipped nearly 18 months ago and any warranty period would be over. In addition, no authorized retailer sold any tablets since that time, and the only place to find them now is from companies that bought them on liquidation and without warranty from us. At this time, the company does not have any replacement units to assist consumers.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Randall Copeland, President Mr. Josh Covington, Complaint Handler
Computers - Sys Designers & Consult Computers - Dealers Computers Hardware, Software & Services
Products & Services
Velocity Micro sells the following brand(s): Cruz, Velocity Micro