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BBB Accredited Business since


Phone: (804) 404-2182 View Additional Phone Numbers 12004 Southshore Pointe Rd. , Midlothian, VA 23112 View Additional Email Addresses http://www.uptechnow.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


UpTech is Richmond & Midlothian's premier IT solutions provider, with home and business services ranging from device repair to the design of advanced, secure networks, mobile responsive websites and business applications. With the knowledge that comes from over 70 industry certifications, coupled with strong partnerships that include Microsoft, Adobe, Apple and CompTIA, you can be assured you receive the highest level of support and the most cost effective solutions. We keep you up with technology-in our store, in your home, for your business, and online.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Uptech meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Uptech include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Uptech
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 23, 2012 Business started: 03/05/2009 in VA Business incorporated 10/06/2011 in VA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Marshall J Whaling, CEO Ms. Kristen Henshaw, Web developer/Project Manager
Contact Information
Customer Contact: Ms. Kristen Henshaw, Web developer/Project Manager
Principal: Mr. Marshall J Whaling, CEO
Business Category

Computers - Sys Designers & Consult Computers - Network Security Cell Phone & Tablet Equipment, Supplies & Repair Web Design Information Technology Services Computers - Networks Computer Systems Design Services (NAICS: 541512)

Products & Services

Uptech sells the following brand(s): Apple/Mac, HTC, Motorola, Samsung

Uptech offers the following product(s): Cell Phone Repair, Game Console Repair, Mac/PC Repair, Online Technology Services - Website Design, SEO, Social Media, Onsite Repair, Remote Repair, Residential & Business Technology Solutions, Security Solutions

Hours of Operation
M: 10:00 AM - 7:00 PM
T: 10:00 AM - 7:00 PM
W: 10:00 AM - 7:00 PM
Th: 10:00 AM - 7:00 PM
F: 10:00 AM - 7:00 PM
S: 10:00 AM - 3:00 PM
Su: Closed
Christmas Eve: 10 a.m. - 2:30 p.m. Christmas Day: Closed New Year's Eve: 10 a.m. - 2:30 p.m. New Year's Day: 12 p.m. - 5 p.m.
Method(s) of Payment
Cash, Check, Visa, Mastercard, Discover, American Express
Refund and Exchange Policy
If you are not fully satisfied with your purchase, let us help you with a replacement return or repair. You can return or exchange almost everything within 15 days for a full refund. Bring your items to us with all the contents and packaging, proof of purchase and ID, and we will process your return or exchange. See store for more details on Price Match and Price Guarantee offers.
Service Area
Services Midlothian, Chesterfield, Chester and Richmond
Alternate Business Names
CBA Enterprises, LLC Little Big Business Solutions
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.