BBB Business Review

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BBB Accredited Business since

Miles Auto Service, Inc.

Phone: (804) 262-2787 7501 Staples Mills Road, Richmond, VA 23228 http://www.milesautoservice.mechanicnet.com



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Description

Auto repairs, service, maintenance, new tires, wheel alignment, Air conditioning service, and repairs. Diagnostics and Electrical service and repairs. Virginia State Inspection Station. Batteries, brake services, steering and suspension service. Engine repair and replacement. Transmission repair and replacement. Repair of power window and door lock systems.   


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Miles Auto Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Miles Auto Service, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Miles Auto Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 08, 2001 Business started: 01/01/1978 in VA Business incorporated 01/01/1978 in VA
Type of Entity

Corporation

Business Management
Mr. Emmerson Miles, Owner Mrs. Joann C. Miles, Sec. Treasury
Contact Information
Principal: Mr. Emmerson Miles, Owner
Business Category

Auto Repair & Service Auto Repairing - Foreign Brake Service Engines - Rebuild & Exchange Mufflers & Exhaust Systems Radiators - Automotive Transmissions - Automobile Auto Services Auto Repair & Service - Equipment & Supplies Auto Air Conditioning Wheel Alignment, Frame & Axle Service - Auto Tire Repair Tire Dealers Auto Diagnostic Service Auto Electric Service General Automotive Repair (NAICS: 811111)

Products & Services

Miles Auto Service, Inc. sells the following brand(s): A/C Delco parts and battries. Michelin, BF Goodrich, and Uniroyal tires.

Industry Tips
Automobile Repair Transmission Repair
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.