BBB Business Review

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BBB Accredited Business since

Duffy's Repair Service, Inc.

Phone: (804) 798-5922 Fax: (804) 798-2571 9974 Lickinghole Rd, Ashland, VA 23005 View Additional Email Addresses View Additional Web Addresses

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Auto & Truck REPAIR
Tune Ups
Oil Change & Lube
Vehicle Preventive Maintenance 
Full Brake Service
Clutch Repair and Replacement
Air Conditioning Service
Vehicle Cleaning and Detailing

Power Steering Repair

Diesel Service and Repair
Exhaust Systems
Fuel Injection
Light Repair
Coolant Service & Repair
Computer and Module Diagnostics
Engine & Transmission Repair
ABS & Traction Control Diagnosis
SRS/Air Bag Light Diagnostics and Repair
PCM & Module Reprogramming
Chassis Lube
Wiper Blades
Car Battery Replacement
Belt & Hose Replacement
Transmission Service

Wheel Alignment

Carburetor Repair
Suspension and Shock Repair
24-Hour Towing
Make and Repair Hydraulic Hose
Equipped to handle large Motorhomes/RV's and Medium Duty Trucks

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Duffy's Repair Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Duffy's Repair Service, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Duffy's Repair Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 17, 1987 Business started: 11/01/1981 in VA Business incorporated 11/01/1981 in VA
Type of Entity


Business Management
Mr. William Duffy, President Drew Palmer, Operations Manager
Contact Information
Principal: Mr. William Duffy, President
Customer Contact: Drew Palmer, Operations Manager
Business Category

Auto Repair & Service Recreational Vehicles - Repair & Service Truck Repair & Service Auto Repair & Service - Equipment & Supplies Auto Air Conditioning Auto Repair & Service - Diesel Auto - Fleet Service Auto Inspection Stations General Automotive Repair (NAICS: 811111)

Products & Services

Duffy's Repair Service, Inc. sells the following brand(s): ACDelco, Bosch, Motorcraft, NAPA

Hours of Operation
Monday - Friday 7:00am - 5:30pm
Method(s) of Payment
All Major Credit Cards, Checks, Money Orders, and Cash.
Refund and Exchange Policy
NAPA Autocare 24 months/24,000 Mile Warranty

Included FREE with your qualifying repair or service work. Covers parts and labor on qualifying repairs and services for 24 months/24,000 miles. Honored nationwide by thousands of NAPA AutoCare Centers, so you’re protected even when you travel.
Industry Tips
Automobile Repair
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.