Business ProfileforVA Cars Inc

KF My son purchased a 2017 GMC Terrain from VA Cars at the West Broad St location. The seller told him the vehicle needed work performed on the vehicle before he could take possession. The work took 3 weeks. The seller showed the paperwork on the vehicle to my son, husband, and me. The work cost approximately $2000 and was done at the service department in Chesterfield. While there on October 31, 2022, we noticed the inspection had not been done. Our son signed the paperwork on that day, but the vehicle was returned to Chesterfield for the inspection. He took possession of the vehicle on November 6, 2022. On December 27, 2022 the engine expired. My son had not paid his first payment. We called VA Cars to take the vehicle back and was told no. We called again to ask for help was told nothing they could do. We had the vehicle towed to ************************* on West Broad Street. In the meantime, we sent an email to the seller for help and left v-mails with no response. The mechanic determined the problem and the engine had to be replaced. ************************* had the vehicle for 3 weeks. The cost was $9,932.40 which I had to pay by credit card. I mailed a letter and copy of the ************************* report to VA CARS at North Chesterfield with no response. I left a v-mail for the General Manager on April 3, to let him know I was filing a complaint with DMV and immediately received a call from *****************, Comp TrolIer for VA Cars 3 weeks ago. I've called her 3 times to find out what VA Cars was going to do and have had no response from her. I want VA Cars to reimburse me. If this dosen't happen, I will be getting an attorney.