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          Find a Location

          Haley Toyota Certified Center has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Haley Toyota Certified Center

              8301 Midlothian Tpke Richmond, VA 23235-5119

              BBB Accredited Business

            • Haley Toyota Certified Center

              9811 Midlothian Tpke N Chesterfld, VA 23235-4811

              BBB Accredited Business

            Business ProfileHaley Toyota Certified Center

            Used Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            8301 Midlothian Tpke

            Richmond, VA 23235-5119

            Visit Website
            (804) 237-8950

            Want a quote from this business?

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 6/1/2010

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Haley Toyota Certified Center has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Haley Toyota Certified Center

                8301 Midlothian Tpke Richmond, VA 23235-5119

                BBB Accredited Business

              • Haley Toyota Certified Center

                9811 Midlothian Tpke N Chesterfld, VA 23235-4811

                BBB Accredited Business
              Location of This Business
              8301 Midlothian Tpke, Richmond, VA 23235-5119
              BBB File Opened:
              5/30/2008
              Years in Business:
              34
              Business Started:
              1/1/1990
              Business Incorporated:
              4/26/1990
              Accredited Since:
              6/1/2010
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 6314 for this business, issued by Motor Vehicle Dealer Board. The expiration date of this license is 4/30/2025.

              These agencies may include:

              Motor Vehicle Dealer Board

              2201 W. Broad Street, Suite 104

              Richmond VA 23220

              (804) 367-1100

              Fax: (804) 3671053

              http://www.mvdb.vipnet.org

              Type of Entity:
              Corporation
              Related Businesses
              Business Management
              • Mr. Allen Wines, General Manager
              Contact Information

              Principal

              • Mr. Doug Pridgen, Owner

              Customer Contact

              • Mr. Allen Wines, General Manager

              Other Contacts

              • Mr. Doug Pridgen, Owner
              Additional Contact Information

              Fax Numbers

              • (804) 320-1581
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a used car

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/24/2021

              Complaint Type:
              Billing Issues
              Status:
              Answered
              By appointment ** ******* brought her 2008 to Haley Toyota on Midlothian, Richmond, Va on Aug 24 in the AM for state inspection and install 4 new spark plugs. The service advisor claimed he got an OK to replace rear brake pads and rotors, replace cabin filter, align front end and remove and clean air intake for a total of over $*** mostly of unauthorized work and labor. I paid a visit to the establishment last week and they maintained that authorization was granted, which was not. I demand return of funds spent on all unauthorized work on the 2008 Toyota Camery., and degrade their BBB rating.
              Read More
              Read 3 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tiffanie M

              10/11/2023

              I bought a car from Haley Toyota certified. After driving it less than 90 days the check engine light came on. I checked the codes was told it was a bad cam shaft and cylenoid issue. Called Toyota who then told me I had signed a as is warranty. Upon later investigation that was a lie. None of my records show any signatures of as is. They told me I would have to go to another shop to have the car fixed. I went through corporate who then gave me a run around that they couldn't get ahold of the case manager in the dealership and the case was closed without any discussion of why. I am now 3 months with a car with a bad engine and now repairing it out of my own pocket. The dealership never wanted to discuss helping to fix the cost of the vehicle and explained they didn't know how to fix the issue and was very rude over the phone about the case. I even went to the shop for the oil change and diagnoses and was charged 150 dollars with no resolution. I will never deal with Haley ever again.

              Haley Toyota Certified Center Response

              10/24/2023

              Vehicle was purchased 06/17/2023 with ****** miles. ** the time of sale the customer was made aware the vehicle was "As-Is". Customer signed both the Buyers Guide stating this as well as our own addendum waiving Haley's 72 hour return policy due to the vehicle being sold "As-Is". (Copies can be provided by email as we didn't want to upload the customers personal information publicly.)On 09/15/2023 (almost 3 months later) with ****** ( ***** miles later) customer came into service for their first free oil change compliments of Haley and to have the check engine light diagnosed. Customer authorized the $150 diagnostic fee in which we found codes p0016, p000a, p052a, p0026 and p0341 All timing related codes. **** ***** has a ***************** Bulletin # LTB00916NAS which recommends replacing camshaft VVT gears. Due to known factory bulletin and the possiblity of requiring special tools to perform the repairs we recommended that the customer take it to **** *****.
              Read 4 More Customer Reviews

              Local BBB

              BBB Serving Central Virginia

              More Info on Local BBB

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