BBB Business Review
This Business is not BBB accredited
Auto's Direct Inc.
Phone: (540) 288-9790 Fax: (540) 288-9792 196 Cambridge Street , Fredericksburg, VA 22405 ! There is an alert on Auto's Direct Inc. !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Auto's Direct Inc. include:
- 27 complaint(s) filed against business
- Failure to respond to 1 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Auto's Direct Inc. include:
- Length of time business has been operating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||15|
|Total Closed Complaints||27|
Additional Complaint Information
BBB has identified a pattern of complaints involving the following: vehicles require repair shortly after purchase, a failure to issue refunds or repairs as promised and errors on paperwork and/or advertising. Additionally, consumers indicate phone calls go unanswered.
The business provided BBB with specific steps they have taken in eliminating the pattern of complaints. Their steps appear below:
" I am now here on a daily basis. I have retrained the remainder of my staff. I have weeded out the employees who consistently made larger mistakes on a constant basis. I have stepped in myself, have taken over the entire admin department and have made a commitment to change the way we handle complaints to prevent them from escalating. "
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Motor Vehicle Dealer Board
2201 W. Broad Street, Suite 104, Richmond VA 23220
Phone Number: 804-367-1100
Fax Number: 804-367-1053
Type of Entity
Business ManagementMs. Sana Kargar, President Ms. Sarah Brown , Dealer-Operator
Auto Dealers - Used Cars Used Car Dealers (NAICS: 441120)
Products & Services
Auto's Direct Inc. offers the following product(s): Used car sales