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BBB Business Review

BBB Accredited Business since 4/1/2010

Universal Ford, Inc.

Additional Locations

Phone: (804) 273-9700 Fax: (804) 273-1591 10751 W. Broad St., Glen Allen, VA 23060 View Additional Email Addresses http://www.universalford.com View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 4/1/2010

BBB has determined that Universal Ford, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Universal Ford, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 5

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Universal Ford, Inc.
See Trends in Complaints on Universal Ford, Inc.

Additional Information

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BBB file opened: October 14, 1986 Business started: 01/01/1983 Business incorporated: 02/24/2003 in
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle Dealer Board
2201 W. Broad Street, Suite 104, Richmond VA 23220
http://www.mvdb.vipnet.org
Phone Number: (804) 367-1100
Fax Number: 804-367-1053

Type of Entity

Corporation

Business Management
Mr. Harry Harris, President Mr. Terron Harris, General Manager
Contact Information
Principal: Mr. Harry Harris, President Principal: Mr. Terron Harris, General Manager
Business Category

AUTO DEALERS-NEW & USED CARS AUTO RADIOS & STEREOS-SALES & REPAIR TRAILERS-AUTOMOTIVE UTILITY AUTO DIAGNOSTIC SERVICE AUTO HAND & FOOT CONTROLS Auto Inspection Stations AUTO RENTING & LEASING Auto Repair & Service Brake Service Radiators - Automotive ROAD SERVICE-AUTOMOTIVE Transmissions - Automobile AUTO REPAIR - WINDSHIELD, GLASS SHOPS AUTO SERVICE - SOUND SYSTEMS SALES/SRV. Auto Service - Rust proofing Shops AUTO SERVICE - WINDOW TINTING AUTO RADIOS & STEREOS-WHOLESALE & MANUFACTURERS Towing - Automotive AUTO FLOOR COVERINGS AUTO AIR CONDITIONING ALTERNATORS & GENERATORS - AUTO REPAIR WHEEL ALIGNMENT, FR & AXLE SERVICE - AUTO AUTO SERVICE - STEAM CLEANING AUTO LUBE & OIL - MOBILE AUTO REPAIR - VINTAGE Auto Parts & Supplies - Used AUTO HEADLIGHT RESTORATION AUTO REPAIR - SUSPENSION AUTO ALARMS & SECURITY SYSTEMS

Alternate Business Names
Universal Ford Sales, Inc.
Industry Tips
Automobile Repair Buying a Used Car Transmission Repair Vehicle Towing
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Types of Complaints Handled by BBB

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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