Business ProfileforSheehy Ford Lincoln of Richmond

A few months back I bought my truck to be serviced due to some alternator charging issues. The alternator was not charging the battery although alternator was working. At the time the service advisor and technician told me that I would need to get an entire wiring harness for the truck in order to fix the problem. This totaled over $5000 for parts and labor. I was fortunate for the technician to walk with me to my truck and explain the situation. After receiving his input I did my own research. I found out that I did not need an entire wiring harness, in fact, it was just a $50 fuse that needed to be replace. After bringing this to their attention I have felt different about the treatment of service. Fast forward to the service appointment in question. I schedule a routine oil change , car wash and tire. This appointment took over five hours with no phone call to notify me of the trucks service completion. I ended up calling the service department to find out the status on the truck / I was updated with yes sir its ready for pick. Upon picking it up it was clear the truck had not been washed. I was concerned that if they missed this detail what else did they not do correctly. I looked at the invoice and all three requested services were claimed to have been done by technician. There were also no notations about my truck needing new lug nuts. Time went by and my lug nuts will now not come off the truck. **** claims they just swell up, it happens. How could this just suddenly happen? My belief is that **** over torque the lug nuts when rotating the tires. If the lug nuts are torqued correctly what are other causes for swelling? **** has now refused to correct their problem saying that it is my issue. My service advisor admitted if there were notes of swelling he would have made me aware. However, the technician mentioned it to him. I believe **** should replace the lug nuts they damage.