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Central Virginia

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Sheehy Ashland Collision Ctr

Phone: (804) 798-4791 Fax: (804) 798-6311 11450 Washington Hwy, Ashland, VA 23005 http://sheehyfordashland.com/ View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sheehy Ashland Collision Ctr meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Sheehy Ashland Collision Ctr include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sheehy Ashland Collision Ctr
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 16, 1982 Business started: 09/13/1982
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle Dealer Board
2201 W. Broad Street, Suite 104, Richmond VA 23220
http://www.mvdb.vipnet.org
Phone Number: 804-367-1100
Fax Number: 804-367-1053

Type of Entity

Corporation

Business Management
Mr. Kevin McLaughlin, General Manager Mr. Skip Jabbar, Corp V.P.Sales
Contact Information
Principal: Mr. Kevin McLaughlin, General Manager
Related Businesses
Sheehy Ford Lincoln of Richmond
Business Category

Auto Dealers - New Cars Auto Parts & Supplies - New Truck Dealers Auto Body Repair & Painting Auto Inspection Stations Auto Renting & Leasing Auto Repair & Service Auto Dealers - Hybrid Vehicles Truck accessories New Car Dealers (NAICS: 441110)

Alternate Business Names
Sheehy Ford of Ashland
Industry Tips
Automobile Collision Damage Waiver Act Automobile Repair Buying a Used Car

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Complaint Detail(s)

8/15/2014 Advertising/Sales Issues | Complaint Details Unavailable
8/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Had car in for state inspection and oil change on 7/29/14.Was advised that front rotors and brake pads needed replacement.I was not aware of any problem that would indicate rotor damage but authorized repair if I would get to see damage to rotors when they were removed.Picked up car after repair and was advised that the rotors were discarded and not available for me to inspect.Also I was only given an estimate of total cost and not told that it included an optional break fluid flush for $122.23. My total cost for front brake repair was $594.38.I can only conclude that the "damaged" rotors were not made available for my inspection because they did not need to be replaced.

Desired Settlement: $472.15 Front pads @ rotors - 91.95 Brake Pads 122.23 brake flush $502.43 Refund to my account

Business Response:

Basically, our position is very simple.  *** ****** is a valued customer.  We openly admit, as we did to him, that the employee (Service Advisor) he asked to hold the rotors for him to see forgot to tell the technician who in turn discarded them.  This was an honest mistake and in no way was done to hide them from the customer.  We stand by our original statement to him that the rotors were definitely needed.  Also, the brake flush was pointed out to *** ****** as an added service and made complete sense with the maintenance performed on the brakes and should have been done – *** ****** approved all of this work after it was reviewed with him.

 

Having said this, we are in no way saying the customer is telling any untruths in his statements.  If *** ****** believes that he was not informed of the brake flush charges, then we obviously failed to fully communicate and/or verify his understanding of the work performed.  The rotors being discarded were an honest mistake, for which we apologize.

 

Finally, I am more than willing to work with the customer to make him comfortable with our relationship and try to re-earn his trust by providing either a refund of 222.23 or a credit in that amount to be used within the next 18 months at our location.  Because *** ****** approved the work, it was needed, and was performed only after his approval, we will not be offering a full refund.  The 222.23 is to credit for the optional brake flush of 122.23 that he was not clear we were doing and the additional 100.00 is a good faith gesture for the inconvenience and error on our part which was only and error and nothing more.

 

Thank you,

 

***** ******

Service Manager

Sheehy Ford of Ashland

Direct: ************

Main: ************

**********************

www.sheehyfordashland.com

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: ***************************.
Please refund the $223 to me by check.

Regards,
******* ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/20/2012 Problems with Product/Service
1/19/2012 Problems with Product/Service
1