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A BBB Accredited Business since
BBB has determined that Sheehy Ashland Collision Ctr meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Sheehy Ashland Collision Ctr include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Motor Vehicle Dealer Board
2201 W. Broad Street, Suite 104, Richmond VA 23220
Phone Number: 804-367-1100
Fax Number: 804-367-1053
Type of Entity
Business ManagementMr. Kevin McLaughlin, General Manager Mr. Skip Jabbar, Corp V.P.Sales
Related BusinessesSheehy Ford Lincoln of Richmond
Auto Dealers - New Cars Auto Parts & Supplies - New Truck Dealers Auto Body Repair & Painting Auto Inspection Stations Auto Renting & Leasing Auto Repair & Service Auto Dealers - Hybrid Vehicles Truck accessories New Car Dealers (NAICS: 441110)
Alternate Business NamesSheehy Ford of Ashland
Industry TipsAutomobile Collision Damage Waiver Act Automobile Repair Buying a Used Car
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|8/15/2014||Advertising/Sales Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Had car in for state inspection and oil change on 7/29/14.Was advised that front rotors and brake pads needed replacement.I was not aware of any problem that would indicate rotor damage but authorized repair if I would get to see damage to rotors when they were removed.Picked up car after repair and was advised that the rotors were discarded and not available for me to inspect.Also I was only given an estimate of total cost and not told that it included an optional break fluid flush for $122.23. My total cost for front brake repair was $594.38.I can only conclude that the "damaged" rotors were not made available for my inspection because they did not need to be replaced.
Desired Settlement: $472.15 Front pads @ rotors - 91.95 Brake Pads 122.23 brake flush $502.43 Refund to my account
Basically, our position is very simple. *** ****** is a valued customer. We openly admit, as we did to him, that the employee (Service Advisor) he asked to hold the rotors for him to see forgot to tell the technician who in turn discarded them. This was an honest mistake and in no way was done to hide them from the customer. We stand by our original statement to him that the rotors were definitely needed. Also, the brake flush was pointed out to *** ****** as an added service and made complete sense with the maintenance performed on the brakes and should have been done – *** ****** approved all of this work after it was reviewed with him.
Having said this, we are in no way saying the customer is telling any untruths in his statements. If *** ****** believes that he was not informed of the brake flush charges, then we obviously failed to fully communicate and/or verify his understanding of the work performed. The rotors being discarded were an honest mistake, for which we apologize.
Finally, I am more than willing to work with the customer to make him comfortable with our relationship and try to re-earn his trust by providing either a refund of 222.23 or a credit in that amount to be used within the next 18 months at our location. Because *** ****** approved the work, it was needed, and was performed only after his approval, we will not be offering a full refund. The 222.23 is to credit for the optional brake flush of 122.23 that he was not clear we were doing and the additional 100.00 is a good faith gesture for the inconvenience and error on our part which was only and error and nothing more.
Sheehy Ford of Ashland
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
BBB's Final Determination: Consumer accepted resolution offered by the business.
|4/20/2012||Problems with Product/Service|
|1/19/2012||Problems with Product/Service|