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          Mechanicsville Honda has 1 locations, listed below.

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            Business ProfileforMechanicsville Honda

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/1/2001

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            New Honda and used car sales, Honda franchise dealer, parts sales and service of new Honda and used vehicles

            Products & Services

            Honda

            Business Details

            BBB File Opened:
            5/19/1997
            Years in Business:
            33
            Business Started:
            1/1/1991
            Accredited Since:
            3/1/2001
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 6806 for this business, issued by Motor Vehicle Dealer Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Motor Vehicle Dealer Board

            2201 W. Broad Street, Suite 104

            Richmond VA 23220

            (804) 367-1100

            Fax: (804) 3671053

            http://www.mvdb.vipnet.org

            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Chris Harrison, General Manger
            • Mr. Larry Page, Owner
            Contact Information

            Principal

            • Mr. Larry Page, Owner

            Customer Contact

            • Mr. Chris Harrison, General Manger

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/25/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Complaint Details Unavailable

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Timothy C

            09/14/2021

            I have an old ***** ****** that I cherish. It is a ****, has low mileage, and has needed little maintenance. Recently, the battery died. After replacing it, “code” showed up on my radio. I called Mechanicville Honda and was told i needed the serial number off of the radio. When I asked where it was located, it was recommended I bring it in. For just $******, they would pull out my radio, find the serial number, and enter the code. $******. I told the man he was awesome, hung up, and ******* my problem. There was a code in the owners manual. 15 seconds later the radio was back on. They wanted to charge me almost $**/minute instead of telling me where the info was. I will likely continue to purchase Honda’s, new or used. I WILL NOT shop at Mechanicsville Broad Honda.

            Mechanicsville Honda Response

            09/15/2021

            I apologize for any confusion and also that you had a bad experience recently with our service department. I hope I can offer some insight on why you were quoted a price to retrieve the code. Prior to 2002, the radio code was provided from Honda to new car owners at time of delivery on a small decal. Because this code was intended to be secure the customer could place it anywhere of their choice and over the years we have seen them placed in various locations throughout the car. Unfortunately, we would not have known that the previous owner placed the decal inside the owners manual. If the current owner doesn't have the code our only option would be to pull the radio and obtain the serial number and contact Honda for the code. In thinking about it from your perspective, I think our staff member could have offered a more thorough explanation of this and perhaps you might have felt differently about your experience with us. I'm glad you were able to find your code and save yourself the expense and I hope that you would be willing to give us an opportunity to work with you again in the future.

            Customer Response

            09/15/2021

            I get it but why didnt they just say look for the card in your owners manual. They immediately went to charging a fee and said nothing about why they need to pull the radio.

            Customer Response

            09/15/2021

            I sure hope you are telling the truth. However with the other experiences I have had here and at other Page Auto Group entities, I do not trust what is being told to me. I am no longer a customer and I will make sure I inform as many people as I can about this and other horrible experiences I have had. Thanks and Goodbye!

            Local BBB

            BBB Serving Central Virginia

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