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Find a Location

Hyman Brothers Automobiles has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hyman Brothers Automobiles

      11840 Midlothian Tpke Midlothian, VA 23113-2622

    • Hyman Brothers Automobiles

      8066 W Broad St Henrico, VA 23294-4218

    Business ProfileforHyman Brothers Automobiles

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Hyman Brothers Automobiles has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hyman Brothers Automobiles

        11840 Midlothian Tpke Midlothian, VA 23113-2622

      • Hyman Brothers Automobiles

        8066 W Broad St Henrico, VA 23294-4218

      Location of This Business
      11840 Midlothian Tpke, Midlothian, VA 23113-2622
      BBB File Opened:
      12/14/1990
      Years in Business:
      33
      Business Started:
      10/1/1990
      Business Incorporated:
      10/18/1989
      Type of Entity:
      Corporation
      Business Management
      • Mr. George Phillips, Fixed Operations Manager
      • Mr. Robert Goodman, General Manager
      • Mr. Haywood B. Hyman Jr., President
      Contact Information

      Principal

      • Mr. Robert Goodman, General Manager

      Customer Contact

      • Mr. Robert Goodman, General Manager
      • Mr. Haywood B. Hyman Jr., President
      Additional Contact Information

      Fax Numbers

      • (804) 379-9929
        Primary Fax

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/17/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I got my car towed into the dealership on august 6, ****. I got a call to follow up on that Monday to verify what was wrong. I have the information to the advisor ******. The information was repeated and I verified. I asked if there would be a loaner and was told they didnt have one. The car was also there for an issue that I had going back and forth with Infinti and still as of today isnt fixed. They keep telling me there isnt anything wrong with the car when they have it. I have a sister that have the same car with no issues. Im not sure if this car is a lemon or not but I brought its certified. I got a call finally today august 17 that the car had been fixed. I leave the dealership not even 3 miles away and the car is doing the same thing aa before. The car is trying to shut down at *************************************************************************** I asked if there would be a loaner and again the answer is no. Im left with no car to get anywhere. I do have a job and only 1 car. I went another 2 miles maybe and now the car is cutting back at 30 mph. I have an extended warranty on the car to cover whatever the issue is and if not I would just pay. I dont believe my car is being serviced by a certified Infinti technician or they are guessing and not test driving the car once the part is replaced if they are even replacing the parts. Tho sis the only Infinti dealership that I can take my car too within 100 miles. Ive called consumer affairs and asked if I would be able to take my car to a ****** dealer and was told there is only one and thats in Washington. I live in VA thinking that she was talking about Washington **, but no she is talking about Washington state. What a waste of my time this is just crazy. Im not sure if you can do anything since theyre not accredited. Any help with this car and this dealership would be greatly appreciated.I think I just might have a lemon.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Perry J

      1 star

      10/07/2023

      My review pertains to my car repair service at Hyman ********************** Their estimation process was fine as they said to expect a week for repair. Since only a week involved for repair, I elected not to take car rental. However, when the actual repair work began, the final completion took over 2.5 weeks with no updates initiated by Hyman until I involved Hyman management. Lastly, after the repair completed, I drove repaired car on long trip and experienced an issue which Hyman was at fault and could have caused a serious accident. Hyman failed to replace four screws on the luggage rack bars. This resulted in the bars rattling while driving and could have flown off and caused dangerous accidents. Not to mention, there was significant frustration trying to determine where the rattling/banging issue originated. Upon return home, I had to make another trip for Hyman to inspect their own work. Lastly, the only consolation that I received was an apology from Hyman. There was no modification in the repair cost for the inconvenience, poor repair service, potential accident causation, nor frustration. I'm happy to provide full chain of events if interested

      Local BBB

      BBB Serving Central Virginia

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