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Find a Location

Colonial Hyundai has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Colonial Hyundai

      2200 Walthall Center Drive Chester, VA 23836

      BBB Accredited Business
    • Colonial Hyundai

      PO Box 3179 Chester, VA 23831-8459

      BBB Accredited Business

    Business ProfileforColonial Hyundai

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/2004

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Colonial Hyundai has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Colonial Hyundai

        2200 Walthall Center Drive Chester, VA 23836

        BBB Accredited Business
      • Colonial Hyundai

        PO Box 3179 Chester, VA 23831-8459

        BBB Accredited Business
      Location of This Business
      2200 Walthall Center Drive, Chester, VA 23836
      BBB File Opened:
      3/18/2004
      Years in Business:
      20
      Business Started:
      12/1/2003
      Business Incorporated:
      8/29/2003
      Accredited Since:
      3/1/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 25269 for this business, issued by Motor Vehicle Dealer Board. The expiration date of this license is 11/30/2024.

      These agencies may include:

      Motor Vehicle Dealer Board

      2201 W. Broad Street, Suite 104

      Richmond VA 23220

      (804) 367-1100

      Fax: (804) 3671053

      http://www.mvdb.vipnet.org

      Type of Entity:
      Corporation
      Alternate Business Name
      • Carter Myers Automotive
      • Gateway Hyundai, Inc.
      Business Management
      • Mr. Ed Nicol, President and General Manager
      • Ms. Elizabeth M Borches, CEO Carter Myers Automotive
      Contact Information

      Principal

      • Mr. Ed Nicol, President and General Manager
      Additional Contact Information

      Fax Numbers

      • (804) 722-9717
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/08/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      The dealership and Hyundai corporate will not reimburse me for the cost of having to repaint our vehicle originally purchased here for an issue that Hyundai has itself taken responsibility via a letter sent with the vin number of my vehicle to me extending the warranty on the paint since there was an issue with failing paint. Ours was fixed through Colonial Hyundai with expense to me of which now that they have taken responsibility and stated that there was an issue will not reimburse me for what is covered by the extension of the warranty period extension. The work was completed prior to this new terms end but still continue to state that they will not repay me for our out of pocket expense due to an issue they have stated is their faulty paint on our model vehicle. The local dealer Colonial Hyundai keeps telling me there is nothing they can do and I have to go to corporate which is a frustrating circle as they pass you from one case manager to another telling you you are not covered even though you have the paperwork with the date of work done and warranty paperwork mailed to ** from corporate stating our extended coverage with specific VIN number.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Barbara T

      1 star

      01/20/2024

      THIS IS A SAFETY ISSUE, not a money issue we know dealership prices are ridiculous, I just wanted professional service and to be safe because I drive my car a lot everyday.On 1/17/24, I took my car in for service to address 5 things. 3 safety recall issues (Anti-theft ignition cylinder protector and decal installation, Anti-lock Brake System (ABS ) Module and Underbody ******************************* a possible wheel bearing issue due to a thumping sound and a vibration when I drove and asked them to look into why my oil light stopped coming on to indicate low oil. They addressed the 3 safety recall issues at no charge as expected. They also said my brake pads were low and needed to be replaced and I did in fact had a wheel bearing issue and a few light bulbs were out. It was going to cost about $1K. Then they said a part broke while they were tearing it down to address the wheel bearing issue and they had to get a part from ********** and it would take another 3-4 hrs and it would be another $1K to fix. I said ok fix it I'll wait. THEN they said my hub assembly, ********************* seized up during that tear down and they might damage my transmission and said I should just drive my car and when I get another oil change, have that shop look at the wheel bearing issue. I asked them if this was safe to drive and they said yes. I took my car back the next day because the sound and vibration was way worse. My car sounds like a big rig or airplane. I spoke with the service manager who refused to even look at my car but admitted he wouldn't have let his wife or daughter drive away with the car in the condition they sent me home in because the wheel could come off. He also admitted it was his MASTER TECH that worked on my car. They need to be investigated for safety violations. If they let me drive off knowing they made the issue worse and wheel could fall off, how many other customers have they put in ***** way? They will NEVER touch my car again.

      Local BBB

      BBB Serving Central Virginia

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