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BBB Business Review

BBB Accredited Business since 4/1/2011

Crowell Motor Company, Inc

Additional Locations

Phone: (434) 572-6926 Fax: (434) 572-3771 PO Box 548, South Boston, VA 24592 http://www.crowellmotorco.com

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BBB Accreditation

A BBB Accredited Business since 4/1/2011

BBB has determined that Crowell Motor Company, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Crowell Motor Company, Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 5

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Crowell Motor Company, Inc
See Trends in Complaints on Crowell Motor Company, Inc

Additional Information

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BBB file opened: March 02, 2005 Business started: 01/01/1916 in VA Business incorporated: 01/02/1930 in VA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle Dealer Board
2201 W. Broad Street, Suite 104, Richmond VA 23220
http://www.mvdb.vipnet.org
Phone Number: (804) 367-1100
Fax Number: 804-367-1053

Type of Entity

Corporation

Business Management
Mr. Andy Crowell, Owner/President
Contact Information
Principal: Mr. Andy Crowell, Owner/President
Business Category

AUTO DEALERS-NEW & USED CARS AUTO REPAIR- AIR CONDITIONING Auto Repair & Service

Industry Tips
Automobile Repair Buying a Used Car
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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