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BBB Accredited Business since
Phone: (804) 387-9440 View Additional Phone Numbers PO Box 70003, Richmond, VA 23255
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Full service available on any & all name brand equipment for heating, air conditioning, refrigeration. I can honor any & all equipment warranties; have accounts at all local vendors. I fully guarantee all my work & all services rendered will meet or exceed all state & local building mechanical requirements. 30+ years of experience in this industry overall; including residential/commercial/industrial fields. Fully qualified on all heat pumps (R-22 or R-410a)--chillers (all types)--ice machines--propane & natural gas--oil furnaces & boilers--ductless splits--walk in freezers/refrigerators (all Freon types)--hydronic systems--gas logs & much more. New installations/changeouts with free quotes. Fully licensed & insured.
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A BBB Accredited Business since
BBB has determined that Roys HVAC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Roys HVAC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Roy Edwards, Owner
Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Hydronic Heating Refrigerators & Freezers - Service & Repair Refrigeration Equipment - Commercial - Sales & Service Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Products & Services
Roys HVAC sells the following brand(s): Goodman(GMC)--Trane--Carrier--Payne--York--Rheem--Ruud--Ducane--Kelvinator--Janitrol--Gibson--Copeland--Manitowoc--
Roys HVAC offers the following product(s): Anything & everything required to perform my job. My most valuable product is my experience.
Method(s) of Paymentcheck/money order/credit card & cash accepted * 2.75% surcharge for credit card *
Refund and Exchange PolicyI offer no exchanges, refunds can be considered on a case by case basis.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview