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BBB Accredited Business since

Roys HVAC

Phone: (804) 387-9440 View Additional Phone Numbers PO Box 70003, Richmond, VA 23255


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Full service available on any & all name brand equipment for heating, air conditioning, refrigeration. I can honor any & all equipment warranties; have accounts at all local vendors. I fully guarantee all my work & all services rendered will meet or exceed all state & local building mechanical requirements. 30+ years of experience in this industry overall; including residential/commercial/industrial fields. Fully qualified on all heat pumps (R-22 or R-410a)--chillers (all types)--ice machines--propane & natural gas--oil furnaces & boilers--ductless splits--walk in freezers/refrigerators (all Freon types)--hydronic systems--gas logs & much more. New installations/changeouts with free quotes. Fully licensed & insured.  


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Roys HVAC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Roys HVAC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Roys HVAC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: July 20, 2011 Business started: 10/01/2008 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board for Contractors
9960 Mayland Drive, Suite 400, Richmond VA 23230
http://www.dpor.virginia.gov
Phone Number: 804-367-8511
Fax Number: 804-527-4401
contractor@dpor.virginia.gov

Type of Entity

Sole Proprietorship

Business Management
Mr. Roy Edwards, Owner
Contact Information
Principal: Mr. Roy Edwards, Owner
Business Category

Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Hydronic Heating Refrigerators & Freezers - Service & Repair Refrigeration Equipment - Commercial - Sales & Service Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Roys HVAC sells the following brand(s): Goodman(GMC)--Trane--Carrier--Payne--York--Rheem--Ruud--Ducane--Kelvinator--Janitrol--Gibson--Copeland--Manitowoc--

Roys HVAC offers the following product(s): Anything & everything required to perform my job. My most valuable product is my experience.

Method(s) of Payment
check/money order/credit card & cash accepted   * 2.75% surcharge for credit card *
Refund and Exchange Policy
I offer no exchanges, refunds can be considered on a case by case basis.

Customer Review Rating plus BBB Rating Summary

Roys HVAC has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.