BBB Business Review

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This business is not BBB accredited.

Acoustical Solutions, Inc.

Phone: (804) 346-8350 Fax: (804) 346-8808 View Additional Phone Numbers 2420 Grenoble Rd., Richmond, VA 23294

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Providing complete soundproofing and noise control solutions for every environment of your life.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Acoustical Solutions, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Acoustical Solutions, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: January 22, 1992 Business started: 01/01/1989 in VA Business incorporated 01/01/1989 in VA
Type of Entity


Business Management
Mr. Michael D. Binns, President Ms. Diana Boxey, Marketing Director Mr. David Ingersoll, Sales Manager
Contact Information
Principal: Mr. Michael D. Binns, President
Business Category

Acoustical Materials Soundproofing Acoustical Consultants Noise Control Consultants

Products & Services

Acoustical Solutions, Inc. sells the following brand(s): AcoustiArt Wall Panels, AcoustiCrete Wall System, AcoustiFiber Wall System, AcoustiWood Wall System, AlphaSorb Acoustical Wall Panels, AudioSeal Acoustical Blankets, AudioSeal Sound Barrier, EcoSorpt Recycled Cotton Panels, PolyPhon Polyester Panels, Primacoustic Room Kits, Quiet Glue Pro Sound Damping Compound, Sonex Acoustical Foam and Ceiling Tiles

Acoustical Solutions, Inc. offers the following product(s): Acoustical Blankets, Acoustical Building Products, Acoustical Ceiling Tiles, Acoustical Doors & Windows, Acoustical Foam , Acoustical Wall Panels, Audiometric Booths, Baffles & Banners, Desktop Sound Masking Systems, Exterior Sound Walls, Firestop Products, HVAC Noise Control Products, Isolation Products, Stretch Wall Systems, Vinyl Sound Barriers

Customer Review Rating plus BBB Rating Summary

Acoustical Solutions, Inc. has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.