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A BBB Accredited Business since
BBB has determined that Safford RV meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Safford RV include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. James Gramm, President
Related BusinessesSafford Chrysler Jeep Dodge Of Fredericksburg Safford Chrysler Jeep Dodge Of Warrenton
Recreational Vehicles - Dealers Recreational Vehicles - Equipment, Parts, Supplies Recreational Vehicles - Rent & Lease Recreational Vehicles - Repair & Service Recreational Vehicles - Storage
Alternate Business NamesJames Gramm LLC
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB Reporting Policy
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
|12/12/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: On 16 Jun, I signed a sales agreement for a motorhome from Safford RV. I made a deposit of $5,000 on a credit card. Approximately 3 to 4 days later I sent a bank wire totaling $25,000 to complete the down payment and was scheduled to pick up the vehicle on 24 Jun. On 19 Jun I received a phone call from the manager of Safford RV asking what motorhome was I purchasing. It turned out that the sales agreement listed the incorrect VIN# of the motorhome I wanted to purchase. The manager stated that he could not sell the motorhome that I wished to purchase for the price listed on the sales agreement. I asked the manager to cancel the sales agreement and refund my deposit. I received an email from the manager stating that the sales agreement is cancelled and that Safford RV confirmed receipt of the bank wire and would return the deposit. I received a $5,000 credit to my credit card but have never received the $25,000 refund for the bank wire. Several telephone calls and emails were made to Safford RV requesting the status of the $25,000 refund. I never received and reply to my email. Our telephone calls are not returned.
Desired Settlement: I wish to have my $25,000 deposit refunded to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.
BBB Comments: The customer did not provide new information pertinent to the complaint.
|5/11/2012||Problems with Product/Service|
|11/21/2011||Problems with Product/Service|
|9/18/2011||Problems with Product/Service|