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BBB Business Review

This Business is not BBB accredited

River City Real Estate

Additional Locations

Phone: (804) 358-7801 Fax: (804) 358-1193 307 Stockton St., Richmond, VA 23224 View Additional Web Addresses

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Description

River City Real Estate manages a large number of apartments on the following streets: Fan District Apartments and Museum District Apartments  on West Grace Street, North Boulevard, Monument Avenue, North Robinson Street, Stuart Avenue, Park Avenue, Carytown Apartments on North Thompson, River City Court Way, Stuart Ave, Hanover Ave, Nansemond Ave,

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for River City Real Estate include:

  • 57 complaints filed against business
  • Failure to respond to 57 complaints filed against business
  • Overall complaint history with BBB
  • BBB does not have sufficient background information on this business

Customer Complaints Summary

57 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 11
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 46
Total Closed Complaints 57

Additional Complaint Information

This company has advised the Better Business Bureau they will not accept or respond to complaints from the BBB.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against River City Real Estate
See Trends in Complaints on River City Real Estate

Additional Information

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BBB file opened: April 23, 2001
Type of Entity

Corporation

Business Management
Mr. Charles Armstrong, C.O.O.
Contact Information
Principal: Mr. Charles Armstrong, C.O.O.
Business Category

Real Estate

Alternate Business Names
Parachute Facotry Carytown Apartments Tobacco Factory
Additional Information

The Bureau has requested basic information from this company. The Bureau has not received a response. Without this information, the Bureau may not have current information concerning such things as the company's management or its nature of business.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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