BBB Accredited Business since
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This company offers management services for properties owned by the company, apartment houses, office warehouses, duplexes and homes.
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A BBB Accredited Business since
BBB has determined that Sterling Management Corp. Of VA. LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Sterling Management Corp. Of VA. LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Emily Sterling, C.E.O. Mr. Josh Bilder, Vice President
Property Management Apartments
17 S. Belmont Ave.
Richmond, VA 23221 (804) 359-5019 (804) 359-5018 Directions
P. O. Box 14690
Richmond, VA 23221
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (804) 359-5019(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Sterling Management has knowingly rented a roach infested apartment with promises of a monthly treatment. I've been a tenant of **** ******* ***** since December 28, 2012 and my apartment has yet to be treated. I've been paying for ***** since moving in. Recently there has been an infestation of bedbugs which started with a tenant that is no longer living in the complex. Sterling Mgt has kept this as a confidential matter. Well is matter has spread into my apartment as well as several other adjoining apartments. I have 3 month old twins and this is an extremely UNHEALTHY and UNSAFE place for them to be living. We shouldn't have to live like this.
Desired Settlement: I would like for the bedbugs to be treated and rid of. If not, I would break my lease and move in the expense of Sterling Management. Something has got to give here.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|6/25/2012||Problems with Product/Service|