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BBB Accredited Business since

Sterling Management Corp. Of VA. LLC

Additional Locations

Phone: (804) 359-5018 Fax: (804) 359-5010 View Additional Phone Numbers 17 S. Belmont Ave., Richmond, VA 23221 http://www.sterlingmanagementcorp.com

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Description

This company offers management services for properties owned by the company, apartment houses, office warehouses, duplexes and homes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sterling Management Corp. Of VA. LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Sterling Management Corp. Of VA. LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sterling Management Corp. Of VA. LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 19, 1985 Business started: 01/01/1945
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Real Estate Board
9960 Mayland Drive, Suite 400, Richmond VA 23233
http://www.dpor.virginia.gov
Phone Number: 804-367-8526
Fax Number: 804-527-4298
reboard@dpor.virginia.gov

Type of Entity

Corporation

Business Management
Ms. Emily Sterling, C.E.O. Mr. Josh Bilder, Vice President
Contact Information
Principal: Ms. Emily Sterling, C.E.O.
Business Category

Property Management Apartments


Additional Locations

  • 17 S. Belmont Ave.

    Richmond, VA 23221 (804) 359-5018 (804) 359-5019

  • P. O. Box 14690

    Richmond, VA 23221

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Additional Phone Numbers

  • (804) 359-5019(Phone)
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Complaint Detail(s)

8/31/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sterling Management has knowingly rented a roach infested apartment with promises of a monthly treatment. I've been a tenant of **** ******* ***** since December 28, 2012 and my apartment has yet to be treated. I've been paying for ***** since moving in. Recently there has been an infestation of bedbugs which started with a tenant that is no longer living in the complex. Sterling Mgt has kept this as a confidential matter. Well is matter has spread into my apartment as well as several other adjoining apartments. I have 3 month old twins and this is an extremely UNHEALTHY and UNSAFE place for them to be living. We shouldn't have to live like this.

Desired Settlement: I would like for the bedbugs to be treated and rid of. If not, I would break my lease and move in the expense of Sterling Management. Something has got to give here.

Business Response: Dear BBB,
I am responding to a complaint by one of our tenants that we did not respond to a bedbug problem in her apartment. We have never had a bedbug situation in over 60 years of business. This is the first year we had a problem in one apartment which began when a new tenant moved in and seemed to spread to several other adjoining units.
It was determined that one of our tenants brought in the problem.

From the first day this was reported we immediately contacted ****** **** ******* and spoke to *** ****** the District Supervisor of Richmond South. She immediately went into action. She told us that the least amount of lead time for our tenants to prepare for the treatment was 2 weeks. We were told the success of the treatment would be determined largely by extensive preparation by our tenants before ****** came in to do their treatment. She sent us an official ****** list of what to do to prepare which consisted of 5 pages of detailed instructions on how to get ready. The reason for this is that bedbugs can be very hard to get rid of and ****** has experience and expertise. We sent the instructions to each tenant. Everyone was very cooperative except for 2 tenants. One was not comfortable with the whole treatment process and did not want anyone in her house. This was the woman who complained about us to the BBB. She moved out without notice.

*** ****** took charge of our problem and did a very thorough job. It consisted of three stages of treatment. So far we have not heard any more complaints.

Six units were treated. The treatment cost us over $6,000.00. If you need any back-up information we will be glad to supply it. If you need to verify you can contact *** ****** at ******.

We try to do our best for our tenants, and I believe we did all we could in a timely way to alleviate this problem. It was a difficult one.

***** ******** August 23, 2013

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/25/2012 Problems with Product/Service
1