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BBB Accredited Business sinceAdditional Locations
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We are a commercial printing company with plants in Richmond, VA and Salt Lake City, UT. We specialize in data handling and finding solutions to your company's print needs via technology and improved processes. Products include, but are not limited to:
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A BBB Accredited Business since
BBB has determined that Conquest Graphics meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Conquest Graphics include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Chris Lewis, Owner Mr. Eric Martin, Marketing Manager Mr. Brian Redden, VP of Sales and Marketing
Printers Graphic Designers
Products & Services
Conquest Graphics sells the following brand(s): Conquest Preferred Stock paper and all major brands of commercial printing paper as required by clients.
Conquest Graphics offers the following product(s): Advertising, Bookmarks, Brochures, Business Cards, Calendars, Catalogs, Commercial Printing, Door Hangers, Flyers, Graphic Design, Greeting Cards, Newsletters, Pocket Folders, Postcards, Posters, Rack Cards, Statement Inserts
Method(s) of PaymentAll credit cards, checks, terms available
Refund and Exchange Policyhttps://www.conquestgraphics.com/about-us/terms-of-use
Alternate Business NamesLewis Creative Technologies Lewis Printing Co.
3900-A Carolina Avenue
Richmond, VA 23222 Directions
PO Box 27122
Richmond, VA 23261
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BBB Complaint Process
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Additional Phone Numbers
- (800) 707-9903(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Desired Settlement: To re-coop the total value of my loss an estimated 98 Books.....
Following lengthy research and discussions regarding this matter, we respectfully submit the following response:
We take great pride in our work and service, so we are very disappointed to learn that this order was partially damaged from rains that came after the shipping company left the parcels in the customer’s driveway. We also feel bad for our customer who experienced this unfortunate circumstance.
We worked fast and diligently on this order, provided extras free of charge and shipped the order 9 days ahead of the original schedule. Unfortunately, even though we called the customer the day the parcels shipped to let him know they were going out, this did not prevent them from being exposed to the elements after the shipping service delivered them to their destination two business days later. In the shipping of goods we simply do not have control.
Our policies and procedures for handling orders are the same as the Best Business Practices followed by the largest, nationally-recognized online companies. The common-practices we follow provide a high degree of reliability. At the shipping point when the goods leave our possession and are turned over to the shipping company, we are unable to assume liability for damages that, through no fault of our own, result from the shipping process.
We would like to note that although the complaint states that this shipping service places responsibility on the company that contracts it to notify customers of the uninsured risk while in the shipper’s possession, this is incorrect. The shipping company does not hold the companies that use its service responsible for this, and we recently reconfirmed this with the shipping company to ensure that a new requirement has not been enacted of which we are unaware.
In doing our part to advocate for the customer, we did file a claim with the shipper for the maximum standard reimbursement for the damage, and we refunded that to the customer.
Brand and Marketing Manager
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***** ******** - Office
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Better Business Bureau: