Customer ReviewsforTori's K9 Adventures, LLC

****'s K9 Adventures has been providing excellent daycare to our dear dog Sukie since she was a wee pup, and she has become the most well-behaved dog for it. She gets *so* excited in the mornings when she realizes we're taking her to ****'s, and she dances in circles when we get there. It's such a treat for her, the socializing with other dogs and rapport with the trainers, and I'm glad ****'s consistently provides it. I'd also like to add the the staff have always been friendly and helpful (even when their hands were obviously full) and that ***** often comes home smelling so fresh as to seem to have been bathed (maybe from playing in hose or kiddy pool at ****'s?). ****'s K9 is great!and ***** agrees!

I had my puppy there for bootcamp that was supposed to last for 4 weeks. I was told that she needed to stay longer because she was having aggression issues. This was a surprise to me because on each of my calls to see how she was doing, I was told that "She is doing great and progressing nicely". I stopped by one day and asked to see her and was told that they were too busy and I would need to schedule a time. I was the only customer in the lobby at the time. I scheduled a time for the following day and took a friend with me. ***** smelled so bad that I couldn't stand it. My other dog was to be there for 1 week to work on anxiety that she had with the puppy. She was more anxious that ever and also smelled really bad. At the 10 week ***** I decided that I wanted my dogs back. I was charged $100 more than I was quoted and I had to pay for 1 day of daycare for both dogs so that they could be "evaluated". I never received an evaluation on one of the dogs and the evaluation I did receive was for the wrong dog. I was told when I picked them up that I would probably need to get them groomed as soon as possible because they were badly matted and they didn't have the time to brush them. I spent an additional $180 the next day having them groomed. They both had to be shaved down to the skin. In addition, the puppy learned nothing. She doesn't even know how to sit, lie down or come, which are the very basics. This is after 10 weeks!The "manager", ******, is condescending, uncaring and knows nothing about customer service! I have asked repeatedly to speak with ****. I was told that she was out on maternity leave and when she returned, she would work with my dogs for 1 week at no charge. I told ****** that I expected them to be trained as promised or I wanted my money back. It has been 2 1/2 months since I brought them home. I have called twice and spoke with ****** both times. She told me that **** had not come back, but I was first on the list when she