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A BBB Accredited Business since
BBB has determined that Dog's Day Inn meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
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Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Paige O. Shriver, Owner
Pet Boarding & Kennels Pet Care (except Veterinary) Services (NAICS: 812910)
Hours of OperationSunday 4pm-5pm
Monday 8am - 11am & 4pm - 6 pm
Tuesday - Saturday 8am - 6 pm
Alternate Business NamesShriver's Canine Services, Inc.
213 Granite Springs Rd.
Richmond, VA 23225 (804) 745-7173 Directions
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Additional Phone Numbers
- (804) 745-7684 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I boarded my dog at this location from September 6th until September 8th. My dog is alleged to have bitten 3 employees, Not at any point was I notified about any of these incidents until pick up. When I questioned them about the behaviors of my dog, the staff members and owner just gave me characteristics of the breed. None of the behaviors that they described fits the description of the behaviors of my dog. They presented a bill and said that I was responsible. There was no camera footage with proof or pictures supporting their claim. The hospital bill had no personalization as to my dog being in question for this incident. I did an extensive investigation with the hospital, chesterfield county license and inspection, an attorney and animal control. In my findings, I discovered that the proper protocols were not followed. I am not responsible for this bill. The following is in question: 1. I did not receive a phone call about the incident. 2. I was told about the incident 3 days later while picking the dog up. 3. The dog was kept locked up in a kennel for 3 days without my consent. 4. It was okay for Dog's Day Inn to keep the dog for the capacity of the stay to gain money but not notify me and give me the option whether I wanted to termination the stay. 5. My dog was alleged to have attacked 3 employees so why would they keep sending employees in the kennel if it was alleged to be in an attacking mood? 6. I never signed a contract or was never given literature on the policies and procedures. 7. There is no boarding policy posted in the customers view in the building. 8. I did not receive any pictures or camera footage of supporting proof of the incident occurring. 9. The employee, "****** ******"(the victim that went to ********** hospital) did not provide a statement with the incident occurring to present to me. 10. The injuries insinuated that ****** ****** had her foot in an upward position (such as a kicking position). 11. Employee did not wear proper shoes.
Desired Settlement: I want an $87 refund for the hospital bill that I paid. I would like it to go back to the card that was used or mailed to my home address submitted in this report. If the business feels that they do not wish to give me a refund then I would like answers with supporting documentation in writing supporting the 11 facts that I've stated them to be at fault for. I wish to have all communication in writing or email. Please no verbal communication.
******* **** dropped off her
two dogs, Karma and Hendrix on September 5th, 2015 at 1:05 pm. She
requested that her dogs be housed separately vs. together. Both dogs were
housed in an individual indoor/outdoor kennel measuring approx. 52 square feet each.
Hendrix, (a pit bull weighing approx. 50 lbs.) bit a member of the kennel
staff on Sunday morning 9/6/15 at approx. 8:00 am while she was attempting to
serve him breakfast. Please understand that Hendrix did not bite 3
employees. Hendrix ATTEMPTED to bite another member of my kennel staff on
Tuesday morning 9/8/15 as she was feeding him breakfast, and he ATTEMPTED to
bite another staff member on that same Tuesday morning, whilst cleaning up his
Better Business Bureau:
|5/22/2015||Problems with Product/Service|