This business is not BBB accredited.

Phone: (866) 507-6911 View Additional Phone Numbers 00000, Richmond, VA 23236 ! There is an alert on !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Additional Complaint Information

As recently as March 2014, BBB continued to receive consumer complaints about this online payday loan company.  Complaints allege that once the consumer is approved for a loan, they are instructed to allow the company access to their bank account.  Once that access is given, consumers allege that the company makes unauthorized automatic debits from the bank accounts.  According to complaints on file, calls to the company have gone unanswered regarding the clarification of payment amounts. Consumers also report the company makes threatening phone calls and debits up to 6 times the amount of the original loan from the bank account. 

Some consumers report the company is located in Pakistan. 

Online Pay Day Lending in Virginia is illegal.  

Customer Reviews Summary Read customer reviews

0 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 19, 2010
Business Category

Payday Loans

Alternate Business Names
1 Hour Cash Advance Quick Cash In a Hour
Additional Information

BBB has requested basic information from this company. BBB has not received a response. Without this information, BBB may not have current information concerning such things as the company's management or its nature of business.

Additional Tradenames, Addresses & Phone Numbers

BBB is unclear as to where the company is located.  Our office has received returned mail from the P.O. Box listed in Petersburg, Virginia. 

Industry Tips
Pay Day Loans

Additional Locations



    Richmond, VA 23236


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/22/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Took a loan for $300 and can't pay off. Can not contact loan service agent to settle account and funds are being taken from my account. I want to pay off.

Desired Settlement: I want to pay this off and close account

5/21/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I was told by this company via email that I would be paid for editing letters for them. Their agents do not speak English as their primary language, so I edited letters for them. They agreed beforehand, and after each edit on the amount I would be paid for my services, and told me they would put this amount in to my P***** account after a month. A month goes by, and of course I hear nothing. I have tried MANY times to contact this company back, to no avail. I was hoping that it would not come to this, but when I contacted my lawyer, it was suggested that I contact the B.B.B. I have all of the correspondences AND the work I performed in emails saved.

Desired Settlement: I would like my money that they owe for the work I put in, nothing more. ($155.00)

3/4/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I took out a payday loan for $200.00 with this company in September of 2012. I'm still paying $79.00 every 2 weeks, which makes a total of $3318.00, they continue to take out the money the loan should have been paid off. How can I get this to stop.

Desired Settlement: I would like this payment to stop being electronical taking out of my checking account every other week

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)