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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Virginia Asphalt Services Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Virginia Asphalt Services Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Bryan Heilman, Owner
Paving Contractors All Other Specialty Trade Contractors (NAICS: 238990)
493 Burchs Creek Rd
Crozet, VA 22932 (434) 989-5703 (434) 989-5704 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (434) 989-5703(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We contracted with VAS in May 2015 to pave our driveway. A portion of the existing driveway was gravel and had suffered from washouts due to runoff issues. The importance of addressing the runoff problems was stressed to all of the Asphalt contractors with requested estimates from. Each contractor proposed a different solution to the runoff issue. Nick H****** from VAS told us the issue could be addressed by just properly grading the newly paved section of driveway. When the work was completed, we immediately noted that the paving had been completed in a manner that would trap the runoff and force it to run alongside the new driveway. Within a month of the paving, rain had already begun to dig gulleys next to the driveway and begin to undermine it in spots. We contacted VAS and Nick came out to look at the situation. He agreed it was a problem and sent a team out to spread gravel along the uphill side of the driveway. The gravel partially corrected the issue though runoff was still channeling against the driveway in some spot and continuing to undermine two areas of the driveway. When we contacted VAS a second time about the issue, Nick H****** told us that they had remediated the issue as much as they were prepared to do and demanded we pay the remaining portion of the invoice (~ 13% of the total bill) that we had held back pending the resolution of the runoff issue. We tried to discuss alternate solution, including allowing us to take a portion of the held-back payment to pay a landscape to correct the remaining issues, but VAS held firm that the job was complete and full payment was required.
Desired Settlement: We would like VAS to either finish remediating the runoff issues so that there is no further damage to the new driveway or mark-down the remaining amount owed so that we can engage another company to alleviate the runoff problems.
Business Response: BBB spoke with the business. This job ha been done per the terms of the contract. There was some water concerns with the customer's land but this was not upset or effected by the work done by the business. He has tried to give the customer information on companies that would be able to correct the issues with the land. At this time the customer's job has been paid in full.
Better Business Bureau: