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BBB Accredited Business since

Virginia Asphalt Services Inc.

Phone: (434) 989-5704 View Additional Phone Numbers 493 Burchs Creek Rd, Crozet, VA 22932 http://virginiaasphalt.net View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Virginia Asphalt Services Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Virginia Asphalt Services Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Virginia Asphalt Services Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 12, 2007 Business started: 01/01/2002 in VA Business incorporated 03/15/2004 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board for Contractors
9960 Mayland Drive, Suite 400, Richmond VA 23230
http://www.dpor.virginia.gov
Phone Number: 804-367-8511
Fax Number: 804-527-4401
contractor@dpor.virginia.gov

Type of Entity

Corporation

Business Management
Mr. Bryan Heilman, Owner
Contact Information
Principal: Mr. Bryan Heilman, Owner
Business Category

Paving Contractors All Other Specialty Trade Contractors (NAICS: 238990)


Additional Locations

  • 493 Burchs Creek Rd

    Crozet, VA 22932 (434) 989-5703 (434) 989-5704

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/15/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We contracted with VAS in May 2015 to pave our driveway. A portion of the existing driveway was gravel and had suffered from washouts due to runoff issues. The importance of addressing the runoff problems was stressed to all of the Asphalt contractors with requested estimates from. Each contractor proposed a different solution to the runoff issue. Nick H****** from VAS told us the issue could be addressed by just properly grading the newly paved section of driveway. When the work was completed, we immediately noted that the paving had been completed in a manner that would trap the runoff and force it to run alongside the new driveway. Within a month of the paving, rain had already begun to dig gulleys next to the driveway and begin to undermine it in spots. We contacted VAS and Nick came out to look at the situation. He agreed it was a problem and sent a team out to spread gravel along the uphill side of the driveway. The gravel partially corrected the issue though runoff was still channeling against the driveway in some spot and continuing to undermine two areas of the driveway. When we contacted VAS a second time about the issue, Nick H****** told us that they had remediated the issue as much as they were prepared to do and demanded we pay the remaining portion of the invoice (~ 13% of the total bill) that we had held back pending the resolution of the runoff issue. We tried to discuss alternate solution, including allowing us to take a portion of the held-back payment to pay a landscape to correct the remaining issues, but VAS held firm that the job was complete and full payment was required.

Desired Settlement: We would like VAS to either finish remediating the runoff issues so that there is no further damage to the new driveway or mark-down the remaining amount owed so that we can engage another company to alleviate the runoff problems.

Business Response: BBB spoke with the business. This job ha been done per the terms of the contract. There was some water concerns with the customer's land but this was not upset or effected by the work done by the business. He has tried to give the customer information on companies that would be able to correct the issues with the land. At this time the customer's job has been paid in full.

Consumer Response:

Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Attached is a record of all of our correspondence with VAS. It shows that the drainage issues were a primary concern during the initial estimate and were acknowledged as requiring special handing. In addition, immediate problems with drainage were noted as soon as the paving was done and VAS agreed to remediate. It was only after their initial attempt at remediation didn't completely solve the problem did they decide that the drainage issues weren't part of the contract. Also, contrary to their statement, the new driveway is already being undermined and damaged by storm run-off.

Regards,

******* *******




Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Virginia Asphalt Services Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)