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BBB Accredited Business since
Phone: (804) 744-9743 Fax: (757) 242-4050 P.O. Box 5073, Midlothian, VA 23112
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A BBB Accredited Business since
BBB has determined that Pioneer Paving meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Pioneer Paving include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. George E. Boswell, Owner
Paving Contractors All Other Specialty Trade Contractors (NAICS: 238990)
P.O. Box 5073
Midlothian, VA 23112
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I called Pioneer Paving for a quote to patch and seal our driveway. I called them because of their rating with the BBB. I was told that someone would come by and give me a quote. A few days later I got a call from Pioneer Paving and he says, they are in the area and have left over asphalt from a job this morning and would like to see if it would be enough to patch my driveway. Everything was nice with the quote and the work they said they "would do". When they quoted me they said it was fresh asphalt, however when they came to the house to patch the driveway the asphalt looked like a rock, which had to be remelted. They assured me that the driveway would look nice and this is a normal procedure for patching driveways. I paid them the full amount of the service upfront and they were suppose to come back and finish filling the cracks and seal the driveway . I called him the next day telling him my concerns about his work and how I was unhappy with the asphalt used and how the patches looked unfinished. It took them multiple rescheduled times and 2 days of canceled appointment to show back up and complete the job less to satisfaction. They never fixed the patch work, they just put a seal coat over it. The patch work is sloppy and not level with the rest of the driveway. The work I was told that would be done was not done. I have had one story after another from the owner and the son of this company, not to mention the employee caused a scene in my front yard and rudely commented to my neighbors about their driveway. He said he would refund me the whole amount of this job since I was unhappy but he never followed through. This company has been nothing what I expected it to be. It has been one lie after another and I am very upset with the service I received.
Desired Settlement: I personally feel this whole experience was a scam and I would like for the company or the son of the company to refund us our money. We paid 625.00 for a service that looks horrible and now we have to pay for it to be redone correctly. I will willing pay for the seal coat (100.00 value) and would like to refunded the rest.
After speaking with the business he did go out and look at the issues brought up in the complaint. At that point he took care of the issues at his cost.
Better Business Bureau: