This Business is not BBB accredited
Edward Smith Paving
Phone: (804) 536-1706 15504 Richmond Street, Chester, VA 23836
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Edward Smith Paving include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Edward Mose-Chad Smith, Owner
Paving Contractors Seal Coating All Other Specialty Trade Contractors (NAICS: 238990)
Alternate Business NamesEdward Smith
THIS LOCATION IS NOT BBB ACCREDITED
15504 Richmond Street
Chester, VA 23836 (804) 536-1706 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: *** ***** did paving for our road, it started cracking in 6 months and there was warrenty for one year, he does not answer is phone call, one time he did answer and said will come and check never did. i will not recommend this paving company.
Desired Settlement: 19000.00
We are deeply sorry for any miscommunication and are willing to stand behind are work
Problems with Product/Service
Read Complaint Details
Complaint: EMS Paving replaced my driveway in June 2012. Unfortunately, several issues developed with the driveway including pooling of water and sinkage in certain areas. EMS was aware of the pooling immediately after completion of the project however stated that they corrected the problem by creating a groove in the driveway which was done with the toe of a boot. The driveway has become cracked and extremely uneven. The initial quote called for a gravel foundation however when they removed the old driveway they informed me gravel was not necessary as the foundation was very solid. I have made numerous unsuccessful attempts at contacting EMS. I was able to speak live with an individual in the office on 2 occasions and was told someone would come to my residence to look at and rectify the issue. This never happened and my phone calls/emails are no longer returned.
Desired Settlement: I would like for EMS to come to my home and look at the driveway with me in order to arrive at a solution
Business Response: After speaking with ****** ***** from the company on 10/1/13 he stated he would contact the customer directly to set up a time to fix the issues.
Problems with Product/Service
Read Complaint Details
Complaint: On December 8, 2012, I employed EMS Paving to seal my black top pavement driveway and paid them $500.00 for their service. A few days later, and after a rainfall, I noticed a brown materiel seeping from the cracks which they filled prior to sealing. This material really left the driveway looking terrible. I had them come back to fix the situation and they said that it was dirt and that I should power wash the driveway. I informed them that it was not dirt, but something from the filler they put in the crack was seeping out. I then asked them if they would like for their driveway to look like that and they responded "no". I asked them to come back when the driveway was dry and look at it. They returned and tried to cover the areas where the brown material was (which was most of the driveway) and after they were through I told them that we would look at it after it dried. After three attempts to have the driveway done correctly, the driveway now looks like someone has taken a brush and painted brown strokes on it . This is unacceptable to me. I have taken pictures and can provide you with same if that will be required.
Desired Settlement: I want the driveway to be sealed with a proper material to make it look black like it is supposed to.
Business Response: After speaking with *** *****, he stated that he would like to resolve the issue for the customer. He will be out of town until March 3rd, but will schedule a time for him to come out after that to take a look at the driveway. He is willing to perform whatever needs to be fixed or repaired.
Business Response: After briefly speaking with Mr. *****, he mentioned that he will be contacting you within the week to set up an appointment. He is waiting for the correct weather in order to work on the driveway.