This business is not BBB accredited.
Edward Smith Paving
Phone: (804) 536-1706 15504 Richmond Street, Chester, VA 23836
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Edward Smith Paving include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Edward Mose-Chad Smith, Owner
Paving Contractors Seal Coating All Other Specialty Trade Contractors (NAICS: 238990)
Alternate Business NamesEdward Smith
THIS LOCATION IS NOT BBB ACCREDITED
15504 Richmond Street
Chester, VA 23836 (804) 536-1706 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: *** ***** did paving for our road, it started cracking in 6 months and there was warrenty for one year, he does not answer is phone call, one time he did answer and said will come and check never did. i will not recommend this paving company.
Desired Settlement: 19000.00
We are deeply sorry for any miscommunication and are willing to stand behind are work
Problems with Product/Service
Read Complaint Details
Complaint: EMS Paving replaced my driveway in June 2012. Unfortunately, several issues developed with the driveway including pooling of water and sinkage in certain areas. EMS was aware of the pooling immediately after completion of the project however stated that they corrected the problem by creating a groove in the driveway which was done with the toe of a boot. The driveway has become cracked and extremely uneven. The initial quote called for a gravel foundation however when they removed the old driveway they informed me gravel was not necessary as the foundation was very solid. I have made numerous unsuccessful attempts at contacting EMS. I was able to speak live with an individual in the office on 2 occasions and was told someone would come to my residence to look at and rectify the issue. This never happened and my phone calls/emails are no longer returned.
Desired Settlement: I would like for EMS to come to my home and look at the driveway with me in order to arrive at a solution
Business Response: After speaking with ****** ***** from the company on 10/1/13 he stated he would contact the customer directly to set up a time to fix the issues.