This business is not BBB accredited.

Edward Smith Paving

Phone: (804) 536-1706 15504 Richmond Street, Chester, VA 23836


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Edward Smith Paving include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Edward Smith Paving
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 10, 2012 Business started: 07/01/2011 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board for Contractors
9960 Mayland Drive, Suite 400, Richmond VA 23230
http://www.dpor.virginia.gov
Phone Number: 804-367-8511
Fax Number: 804-527-4401
contractor@dpor.virginia.gov

Type of Entity

Sole Proprietorship

Business Management
Mr. Edward Mose-Chad Smith, Owner
Contact Information
Principal: Mr. Edward Mose-Chad Smith, Owner
Business Category

Paving Contractors Seal Coating All Other Specialty Trade Contractors (NAICS: 238990)

Alternate Business Names
Edward Smith

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    15504 Richmond Street

    Chester, VA 23836 (804) 536-1706

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/29/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: *** ***** did paving for our road, it started cracking in 6 months and there was warrenty for one year, he does not answer is phone call, one time he did answer and said will come and check never did. i will not recommend this paving company.

Desired Settlement: 19000.00

Business Response: We are deeply sorry for any miscommunication and are willing to stand behind are work 
and resolve the issue at hand thank you for your cooperation 

10/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: EMS Paving replaced my driveway in June 2012. Unfortunately, several issues developed with the driveway including pooling of water and sinkage in certain areas. EMS was aware of the pooling immediately after completion of the project however stated that they corrected the problem by creating a groove in the driveway which was done with the toe of a boot. The driveway has become cracked and extremely uneven. The initial quote called for a gravel foundation however when they removed the old driveway they informed me gravel was not necessary as the foundation was very solid. I have made numerous unsuccessful attempts at contacting EMS. I was able to speak live with an individual in the office on 2 occasions and was told someone would come to my residence to look at and rectify the issue. This never happened and my phone calls/emails are no longer returned.

Desired Settlement: I would like for EMS to come to my home and look at the driveway with me in order to arrive at a solution

Business Response: After speaking with ****** ***** from the company on 10/1/13 he stated he would contact the customer directly to set up a time to fix the issues.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Edward Smith Paving
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)