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BBB Accredited Business since

Bennie Harrison Paving

Phone: (804) 706-9659 View Additional Phone Numbers 2312 China Cat Ter, Chester, VA 23831 http://www.harrison-paving.com View Additional Web Addresses



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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bennie Harrison Paving meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bennie Harrison Paving include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Bennie Harrison Paving
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: December 19, 2003 Business started: 01/01/1965
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board for Contractors
9960 Mayland Drive, Suite 400, Richmond VA 23230
http://www.dpor.virginia.gov
Phone Number: 804-367-8511
Fax Number: 804-527-4401
contractor@dpor.virginia.gov

Type of Entity

Corporation

Business Management
Mr. Ben Harrison, Owner
Contact Information
Principal: Mr. Ben Harrison, Owner
Business Category

Paving Contractors All Other Specialty Trade Contractors (NAICS: 238990)


Customer Review Rating plus BBB Rating Summary

Bennie Harrison Paving has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 2312 China Cat Ter

    Chester, VA 23831 (804) 706-9659 (804) 706-6163

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company rep Mr. ** ******** knocked on my door and stated he would pave my driveway at a discounted price of $2000 since he had his work crew and materials in the area. He also stated if I was not 100% satisfied with the product I would not have to pay. Since it was raining very hard that day and I am a disabled veteran who walks with a cane and crutches I was not able to inspect the driveway until the next day. Once I inspected and notice the discrepances in and around the driveway I called and left a message. When I did not receive a response I emailed the company on March 19. Mr. * ******** called me and stated that he would come by and fix and repair my driveway. After a week with no response I again emailed the company on March 30. Mr. * ******** again called me and said to be patient. That he would get to my driveway in a week or two. The whole month of April came and went still no one from the company or Mr. * ******** contracted me to talk about the repairs of my driveway. On May 4, 34 days after my last email I emailed the company and asked for a full refund of my $2000. Mr. * ******** stated to me prior to me agreeing to have my driveway paved that if I was not completely satisfied I would not have to pay. Well, I am not satisfied and would like a refund to get another company to fix and repair my driveway. As a disabled veteran who walks with a cane and crutches I need a driveway without gaps, pits and holes so I won't injure myself. The driveway is cumbing underneath my feet, cane and crutches. I have already tripped and fell twice when my cane got caught in one of the pits which now has developed into a hole. What more can I do? I believe that I have been very patient and I can't afford to injure my good leg.

Desired Settlement: I would like a full refund. I have tried for nearly two months to get Harrison-Paving to come and fix and repair my driveway with no positive response. I have been patient but I need a functional driveway and I can't keep waiting, hoping and praying that one day Harrison-Paving is going to stop by and fix my driveway.

Business Response: Mr. ******** from the company called to respond to this complaint. He stated that he has no problem fixing the driveway and will contact the customer directly this week to go out and do the repairs.

Business Response: The owner of the business spoke with BBB and stated that he is willing to offer the customer a refund of $1,000.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: ***************************.

Regards,

******* ********


BBB spoke with the customer who stated she was accepting the refund offered by the business.