BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Capitol Oil Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Capitol Oil Company, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Michael Zacharias, President
Oils - Fuel Water Heaters - Dealers Duct Cleaning Natural Gas Companies Insulation Contractors Equipment & Supplies Kerosene Water Heaters - Parts & Supplies Plumbing Plan Services Propane Gas Plumbing Gas - Propane Air Duct Cleaning Sewer Pipe Sewer Inspection Air Sealing Heating & Air Conditioning - Filters Heating & Air Conditioning Contractor - Insulation Plumbers Plumbing Drains & Sewer Cleaning Sewer Contractors Water Heaters - Repairing Sewer Cleaning Equipment & Supplies Gas - Propane - Equipment & Supplies
1306 Bellwood Road
Richmond, VA 23237 (804) 271-1220 (804) 329-6249 (804) 271-1221 (804) 271-1240 (804) 271-1620 (804) 271-2511 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (804) 271-1221(Phone)
- (804) 271-1240(Phone)
- (804) 271-1620(Phone)
- (804) 271-2511(Phone)
- (804) 329-6249(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: My relationship with Capitol Oil began about 5 years ago when I had them replace my oil furnace with a gas furnace and install an in-ground *** tank. We contracted with them to have automatic deliveries.Two summers I had my first problem with LPG being delivered in a timely fashion. I was near the tank in my yard and smelled gas. I checked the gauge on the tank and it read empty.I called Capitol and reported this. They made a delivery and told me that you could smell gas if it was allowed to run low or completely empty.This past summer I happen to check the gauge and it was down to 30% and I called for a delivery and asked to be sure we were on the schedule for automatic deliveries. Again I was assured we were.This past fall I checked again and found it down to 30% again.Then about mid January my tank was once again down to 30% and I called and requested a delivery. I asked to speak with a manager and a man was put on the line but I did not get his name. I complained that this was the third time in a row I had had to call to get LPG delivered when all the while I was supposed to be on the schedule to have it delivered automatically. He assured me this would be taken care of. I also asked if it could be done on a more frequent basis because the bill we would get when it was down to 30% was about $500 and it was difficult to work with such a large bill in our budget. I was told we would be put on the schedule to have a delivery every 2 weeks.On March 4 this happened again. I called and spoke with ******. She assured me that we would be put on a 2 week schedule. It has now been over 2 weeks and no delivery has been made.I request that *** deliveries be done in a timely fashion so that I don't have to keep checking on it. Please do whatever it takesto make that happen so we won't run low in gas and our bill will not be so high when we get a delivery.Is there something I need to do to make this happen that I am not doing?
Desired Settlement: All I want is to have LPG delivered in a timely fashion as I have been assured it would be time and time again. Having this done every 2-3 weeks from October thru March and every 6-8 weeks from April thru September would be great.
Business Response: We apoligize for any inconvience and concerns that our delivery schedule has caused in the past. ***** has set up *** ***** on a "Julian Day" delivery schedule instead of the normal "Degree Day" schedule. We will deliver every 2-3 weeks from October thru March and every 6-8- weeks April thru September.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|12/26/2011||Problems with Product/Service|