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Central Virginia

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Customer Reviews

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BBB Accredited Business since 1/1/1967

SunTrust Mortgage

(800) 634-7928

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on SunTrust Mortgage
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved.  We are providing a summary of the government's allegations, which have not yet been proven.

On June 17, 2014, the US Department of Justice and the Consumer Financial Protection Bureau filed a Consent Judgment in the United States District Court for the District of Columbia.  Charges filed allege the business is in violation of federal law prohibiting misconduct in the servicing of mortgages.  The matter is pending.  For more details go to http://files.consumerfinance.gov/f/201406_cfpb_consent-judgement_sun-trust.pdf.

In response to these charges, the business provided the following statement:  "SunTrust is pleased to have resolved these legacy mortgage matters.  We are addressing issues related to mortgage matters stemming from the financial crisis and recession period.  Over the past several years, SunTrust has made improvements to its mortgage underwriting processes and internal controls.  This includes increased training and the establishment of a center of specialization to underwrite all government-insured mortgages, which has led to improved quality control and significantly reduced error rates.  We also completed timely implementation of stringent new regulatory requirements for loan origination and disclosure issued by the Consumer Financial Protection Bureau (CFPB) across all of its retail and correspondent origination locations."