This business is not BBB accredited.

CarePoint Direct

Phone: (804) 747-8900 Fax: (804) 747-8910 View Additional Phone Numbers 6641 W Broad St Ste 255, Richmond, VA 23230 ! There is an alert on CarePoint Direct !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CarePoint Direct
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 22, 2011 Business started: 12/11/2008 in VA
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Shona Ensign, Controller
Contact Information
Principal: Ms. Shona Ensign, Controller
Customer Contact: Ms. Kelley McKenzie, Controller Corp, Compliance Officer
Related Businesses
CarePoint Medical
Business Category

Medical Equipment & Supplies

Alternate Business Names
CarePoint Marketplace

Additional Locations


    6641 W Broad St Ste 255

    Richmond, VA 23230 (804) 747-8900 (800) 935-7270 (866) 596-4445


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/25/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: This company continues to send FAX to a telephone number in our office after we have repeatedly sent a FAX back asking them to STOP. We are tired of answering the phone with a FAX beeping on the other end. Our incoming calls for our Company are important and we do not take solicitations. We are NOT DOING BUSINESS WITH THIS COMPANY AND WANT NO FURTHER COMMUNICATION BY FAX, PHONE, MAIL OR EMAIL.

Desired Settlement: Our incoming calls for our Company are important and we do not take solicitations. We are NOT DOING BUSINESS WITH THIS COMPANY AND WANT NO FURTHER COMMUNICATION BY FAX, PHONE, MAIL OR EMAIL.

2/5/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: This Co. Care Point Health Products LLC sent me broshure & I order 6-6-14 product believe it will be for my throat long ***e problem, but this don't works. I call Co. cust. service Mr. "***". He told me his product for brain not for throat & promise refund.

Desired Settlement: I return 6-19-14 see PO sheet & i was believed they return my refund, but after 4 mo. I discover in bank statement check #2291 was cashed $199.75 but not refund as promised.

Business Response:

Check #**** in the amount of $199.75 is being refunded and mailed out today.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on CarePoint Direct
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)