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Phone: (877) 573-5295 Fax: (877) 619-6114 PO Box 1311, Charlottesvle, VA 22902

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Currently serving the Charlottesville and Richmond markets, brings together more than 100 grocery stores, eclectic restaurants, and local farms on one website! Browse for staples, prepared foods, and farm-raised produce and meat -- check-out with a credit card, and the Relay team meets you with your purchase at one of our free pick-up spots conveniently located around Richmond or Charlottesville. Home delivery available, too! Shop Virginia's best without driving everywhere. Their vendor list keeps growing: J. Emerson, Farm Fresh Market, Wolf Creek Farm Grass-fed Beef, Harmony Hill Farm, Good Foods Grocery, Blanchard’s Coffee and many more. Better food, less driving, more living!

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 20, 2010 Business started: 06/01/2007 in DE Business incorporated 06/08/2007 in DE
Type of Entity


Business Management
Mr. Zach Buckner, CEO Mr. Arnie Katz, President
Contact Information
Principal: Mr. Zach Buckner, CEO
Principal: Mr. Arnie Katz, President
Business Category

Internet Shopping

Products & Services offers the following product(s): Online grocery service

Method(s) of Payment
All major credit cards
Refund and Exchange Policy
100% Satisfaction Guarantee!
Industry Tips
Internet Shopping Tips Mail or Telephone Order Merchandise Trade Regulation Rule

Additional Locations


    PO Box 1311

    Charlottesvle, VA 22902 (877) 573-5295


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/9/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: On 9/24/13 I purchased online using a promotional offer for a "bounty basket) - half basket of vegtables for $****. I used my prepaid ********** debit card to authorize this payment. An agreed pick up date was set for 9/27/13. I notified via email at *********************** that I was unable to pick up my purchase and that I would like to make arrangements for redelivery. I received a reply 10/2/13 that my order (*****) was cancelled as it was communicated that the promotional offer was only good for one time only purchase. On 10/1/13 I removed my account information including my credit card information from the profile I had set up on On 10/7/13 my ********** ******* debit card was charged *****. I immediately contact my credit card customer service at ************** at 2:30pm and was advised that this purchase could be disputed but was not protected under the terms of the ********** agreement as this card is a prepaid debt card. I was instructed to file a complaint with an organization in my state as well as with the merchant directly. I have sent an email to relayfoods on 10/7/13 at 2:04pm and have not received a reply.

Desired Settlement: I desire a full refund of ***** and cancellation of my ********** ending in **** to be removed from their automated renewal cycle and or website.