BBB Business Review

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BBB Accredited Business since 3/1/2010

Home Cinema Center, LLC.

(877) 327-0056

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Address for Home Cinema Center, LLC.

14800 Hull Street Rd

Chesterfield, VA 23832

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BBB has received a pattern of customer complaints alleging service issues. Complaints allege consumers receive furniture damaged upon delivery.

The company has provided BBB with the following information:

Several changes have been made to this section of the site regarding policy procedures: http://www.homecinemacenter.com/help_answer.asp?ID=21#137#137.

On July 7, 2014 BBB reached out to the business to notify them that the pattern regarding furniture arriving damaged upon arrival has not been eliminated. In addition, BBB files indicate that this business has a pattern of complaints concerning issues with a delay in shipment and concerns with rude customer service.

The business provided the following comments:

1. We are using a call center and automated phone system.

2. We are working with manufacturers and carriers to improve inspections and packing standards.
3. We have a new tracking system which provide updates to shipments every couple hours. Customers must log in to the company website to receive updated tracking information.