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In Central Virginia

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Description

At Home Care Delivered we do more than just deliver high quality medical supplies and products to our customers, we deliver satisfaction. We help thousands of customers with wound care, urological, incontinent, ostomy, diabetic and ED supply needs.  We provide them with the best medical supplies available, fast home delivery and caring customer service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Home Care Delivered, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Home Care Delivered, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Home Care Delivered, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: October 05, 1999 Business started: 08/01/1996 in VA Business incorporated: 08/15/1996 in VA
Type of Entity

Corporation

Business Management
Mr. Gordon Fox, President Mr. Luke Gordon Allison Whipple, Marketing Manager
Contact Information
Principal: Mr. Gordon Fox, President
Customer Contact: Allison Whipple, Marketing Manager
Business Category

Health & Medical - General Medical Equipment & Supplies


Additional Locations

  • 4144 Innslake Dr

    Glen Allen, VA 23060 (800) 565-5644

  • 71 Commerce Dr

    Clarksville, VA 23927 (800) 565-6167

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 565-5644(Phone)
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Additional Email Addresses

  • - Customer Service
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Complaint Detail(s)

1/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: company failed to let me know that they dropped my insurance company and charged me very high price for diabetic supplies. 900.00 for 3 months supply and I was paying 32.00/ My broker has found me supplies for 0 dollars . my insurance company and my self have contacted them many many times and they fail to return calls and state they will help me out. but a year later , they are still sending me bills and harrassing me to pay balance. Only thru mail. they refuse to take call. they keep saying the person to take care of this will call me back. I am on a fixed income of 900.00 monthly. It is not right of them to change things in their organization and not notify me. I soke with ********, my insurance at the time and they stated they were overcharging me for the supplies.

Desired Settlement: for them to settle the bill to 0 and realize that is their fault and shame on them for being dishonest to seniors. I am lucky to have found another organization that offers for free.

Business Response:

First and foremost, Home Care Delivered would like to apologize for our lack of communication.  The $****** was for a quantity of three, 3-months supplies. We were in the process of working with *** ******** insurance when we discovered that *** was in fact out-of-network. The total of $****** was written off on November 18, 2013.  Home Care Delivered has no expectation that *** ****** is responsible for this debt.

We reached out to *** ****** today, Wednesday, January 8th and notified him that the total had been written off and apologized for not communicating this to him before.

Consumer Response: Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: ***************************.

Regards,

******* ******



BBB's Final Determination: Consumer accepted resolution offered by the business.

10/31/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: when i first started using this company, i had trouble getting my diabetic test strips, did not receive them until i had run out of strips, now to reorder I'm having trouble getting test strips, i ran out 2 days ago, they said they were waiting for the doctor to get back with them, i contacted my doctors office and the nurse took home care deliverers phone number and she called, and home care delivered tells me they haven't contacted them, but i know different. my doctor has always replied to request right away. i can not afford to buy the strips from a store.

Desired Settlement: to start getting my supplies before i run out.

Business Response:

We appreciate *** ****** sharing his experience with Home Care Delivered regarding his diabetic supply order.  We understand it can be frustrating while waiting for necessary diabetic supplies.  In *** ******** case, his frequency of testing increased and therefore new paperwork was required from his doctor.  The paperwork was initially faxed over to the doctor's office on October 7th and re-faxed again on October 16th and 17th.  All three attempts were reported as successful.  Follow-up calls to the doctor's office were made on the 16th & 17th and the fax number was confirmed.  We escalated *** ******** order by calling the doctor's ofice and speaking with the medical assistant.  We requested a verbal authorization to increase the testing supplies which allowed us to ship the order on 10/21.  The paperwork was signed and dated 10/21 and faxed back on 10/22.  Shipment was received at 12:47 on 10/23. 
 
At Home Care Delivered we always want to hear from our customers so that we can continually improve our processes.  We appreciate him taking the time to give us his feedback.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/16/2013 Problems with Product/Service
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