BBB Accredited Business since
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At Home Care Delivered we do more than just deliver high quality medical supplies and products to our customers, we deliver satisfaction. We help thousands of customers with wound care, urological, incontinent, ostomy, diabetic and ED supply needs. We provide them with the best medical supplies available, fast home delivery and caring customer service.
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A BBB Accredited Business since
BBB has determined that Home Care Delivered, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Home Care Delivered, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Gordon Fox, President Mr. Luke Gordon Allison Whipple, Marketing Manager
Health & Medical - General Medical Equipment & Supplies
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Additional Phone Numbers
- (800) 565-5644(Phone)
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: company failed to let me know that they dropped my insurance company and charged me very high price for diabetic supplies. 900.00 for 3 months supply and I was paying 32.00/ My broker has found me supplies for 0 dollars . my insurance company and my self have contacted them many many times and they fail to return calls and state they will help me out. but a year later , they are still sending me bills and harrassing me to pay balance. Only thru mail. they refuse to take call. they keep saying the person to take care of this will call me back. I am on a fixed income of 900.00 monthly. It is not right of them to change things in their organization and not notify me. I soke with ********, my insurance at the time and they stated they were overcharging me for the supplies.
Desired Settlement: for them to settle the bill to 0 and realize that is their fault and shame on them for being dishonest to seniors. I am lucky to have found another organization that offers for free.
First and foremost, Home Care Delivered would like to apologize for our lack of communication. The $****** was for a quantity of three, 3-months supplies. We were in the process of working with *** ******** insurance when we discovered that *** was in fact out-of-network. The total of $****** was written off on November 18, 2013. Home Care Delivered has no expectation that *** ****** is responsible for this debt.
We reached out to *** ****** today, Wednesday, January 8th and notified him that the total had been written off and apologized for not communicating this to him before.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: when i first started using this company, i had trouble getting my diabetic test strips, did not receive them until i had run out of strips, now to reorder I'm having trouble getting test strips, i ran out 2 days ago, they said they were waiting for the doctor to get back with them, i contacted my doctors office and the nurse took home care deliverers phone number and she called, and home care delivered tells me they haven't contacted them, but i know different. my doctor has always replied to request right away. i can not afford to buy the strips from a store.
Desired Settlement: to start getting my supplies before i run out.
We appreciate *** ****** sharing his experience with Home Care Delivered regarding his diabetic supply order. We understand it can be frustrating while waiting for necessary diabetic supplies. In *** ******** case, his frequency of testing increased and therefore new paperwork was required from his doctor. The paperwork was initially faxed over to the doctor's office on October 7th and re-faxed again on October 16th and 17th. All three attempts were reported as successful. Follow-up calls to the doctor's office were made on the 16th & 17th and the fax number was confirmed. We escalated *** ******** order by calling the doctor's ofice and speaking with the medical assistant. We requested a verbal authorization to increase the testing supplies which allowed us to ship the order on 10/21. The paperwork was signed and dated 10/21 and faxed back on 10/22. Shipment was received at 12:47 on 10/23.
At Home Care Delivered we always want to hear from our customers so that we can continually improve our processes. We appreciate him taking the time to give us his feedback.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|8/16/2013||Problems with Product/Service|